Project Management and Operations Associate (Marketing)

Job Description Are you looking for a new opportunity to use your project management skills within a marketing operations team?

As a Project Management and Operations Associate (Marketing) you will help support the Marketing Operations team across a variety of activities. You will be part of a growing business working in an agile environment within the marketing project management team, and working alongside teams such as campaigns, product marketing, media, CX, controls, legal, compliance, finance and sourcing, with plenty of opportunities to build your skills and make an impact.

You will be responsible for day-to-day support of the marketing and growth team across project management, capacity and resource management, planning, processes, vendor management and other operational activities.

Job Responsibilities

• Plan and organise projects: Define scope, set timelines, allocate resources, and develop detailed project plans.
• Lead and coordinate teams: Assign tasks, facilitate communication, and ensure collaboration among team members to keep projects on track.
• Monitor progress, manage risks, and maintain documentation: Track project milestones, address issues, implement risk mitigation strategies, and keep comprehensive records of project activities.
• Communicate with stakeholders: Provide regular updates, manage expectations, and ensure project deliverables meet quality standards.
• Drive consistency and efficiency by standardising project management processes and templates, leading retrospectives to capture lessons learned, and implementing and tracking quarterly process improvements for continuous operational excellence.
• Capacity management: Create, maintain, and regularly update dashboards to monitor team capacity and resource allocation. Use these dashboards to identify bottlenecks, allocate work efficiently, and facilitate quicker execution across projects.
• Support with the management of vendors including coordinating inter-dependent activities and resource planning.
• Support with planning activities across the Marketing & Growth team including improving the way plans are managed, reported on and optimise visibility to the teams.
• Work closely with stakeholders across the team to develop and implement new processes and identify improvements to existing processes.
• Drive and own end-to-end projects within the marketing project management team including capability implementation and automation delivery.

Required Qualifications, Capabilities, And Skills

• Relevant experience in marketing program management, ideally with a focus on delivering digital banking products to customers (e.g. campaign management, creative development, activations, promotions, etc.).
• Experience in creating and maintaining capacity and resource management dashboards using tools like Excel, Tableau, or Power BI; skilled in data sourcing, automation, and resource forecasting to optimize allocation and improve processes.
• Experience driving cross-team efficiency by standardizing project management processes, developing templates, conducting retrospectives, and implementing actionable process improvements.
• Marketing Campaign Exposure is essential
• Strong Project management experience is essential
• Proactively able to identify risks to project delivery, and help teams to mitigate them
• Analytical mindset with high attention to detail and experience in delivery of executive-ready outputs
• Self-starting attitude with good organisational and time management skills
• Ability to prioritize and multi–task within tight deadlines
• Team player who works collaboratively and has strong stakeholder management skills

Preferred Qualifications, Capabilities, And Skills

• Experience in Retail Banking or another regulated market would be beneficial
• Experience supporting multidisciplinary teams that have included marketing, designers, testers, developers and product managers

#ICBCareer About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Marketing & Communications teams shape the firm’s brand and protect and grow the firm’s excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships globally. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through our websites, mobile apps, and paid media channels based on what is best for the customer.