Claims Advocate

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.

At Waymo Insurance, you will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our legal, public policy, safety, security and privacy experts to evaluate and manage risks for the autonomous driving world to come, advising on insurance trends, evaluating and quantifying product liability, auto, cyber and related risks to ensure we build the appropriate risk and insurance frameworks to support and protect our users around the world. We collaborate with our business development, product partnership, strategy and operations teams in the execution of our business plans to ensure the company's interests are well protected from existing, new and emerging risks. We support the legal, policy and regulatory teams as they optimize our exposure in line with our risk appetite through the review of contracts, evaluation and shaping of emerging law and regulation at both the state and federal level. And we anticipate, quantify and mitigate emerging risk by maintaining active relationships and frequent contact with insurance and AV industry partners.

In this hybrid role, you will report to a Claims Manager within the Risk & Insurance Team

You Will

• Review and triage claims that are presented against Waymo to understand the exposure, how to respond to those claims and how best to protect Waymo, both through claim handling/payment and defense.
• Provide oversight to claim handling partners to ensure that claims are handled within SLAs and meet Waymo’s expectations
• Professional interactions with riders and customers - showing empathy, understanding, and having the knowledge to assist in a variety of situations and manners.
• Help to create strategies, tools and processes (documenting all) to handle the unique nature of claims in an autonomous vehicle.

You Have

• 7+ years insurance claim experience (preferably in Auto Liability and General Liability)
• Experience working on claim projects and both creating and documenting claim processes but also identifying bottlenecks in processes and being able to escalate and/or provide recommendations for enhancement/improvement.
• Experience relative to claim handling, to include, but not be limited to the ability to investigate and triage complex claims, with key issue identification skills, and claim evaluation and negotiation skills.
• Advanced communication skills which are critical to building consensus across areas of influence (external and/or internal relationships), team, and/or matrix environment.
• The ability to manage a large inventory of claims, maintain SLAs and provide oversight to claim handling partners (whether carriers, TPAs, or otherwise).

We Prefer

• Experience with US and International markets
• CPCU, AIC and/or SCLA

Travel Requirements

• Minimal to none

Please Read Before Applying While this role is based in our San Francisco or Mountain View, CA offices, we are actively seeking experienced Claims Professionals from premier insurance hubs across the country. We are committed to helping you transition your career to the forefront of autonomous vehicle innovation. To support this, relocation assistance is available for qualified candidates. Please note that relocation to the San Francisco Bay Area is a condition of employment for this role. The expected base salary range for this full-time position across US locations is listed below. Actual starting pay will be based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can share more about the specific salary range for the role location or, if the role can be performed remote, the specific salary range for your preferred location, during the hiring process.

Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

Salary Range

$125,000—$157,000 USD