Service Now-Walkin Drive
Tata Consultancy Services•Hyderabad, Telangana, India
fulltime
Analyst, Engineering, and Business Development
5+ years
1
Configure SAM Pro foundation, plugins, and OOTB compliance dashboards.
2
Load and configure publisher packs (Microsoft, VMware/Broadcom, Citrix, Salesforce, Oracle DB, CrowdStrike, IBM/RedHat).
3
Implement discovery model normalization via content library.
4
Enable ALM lifecycle for EUC, server, and network assets using ITSM Pro ITAM features.
5
Implement Hardware Asset Management (HAM) catalog & workflows for managing asset lifecycle processes such as procurement, receiving, stockroom management, deployment, refresh, and disposal.
6
Configure Asset and CI relationships aligned with CMDB and CSDM best practices.
7
Integrate SCCM/Intune/Discovery and validate SaaS/API integrations.
8
Support entitlement of imports, workflows, and catalog items.
9
Perform testing, UAT support, and Hypercare activities.