Field Service Engineer, Medical Systems - UK East

GE HealthCare

fulltime

Information Technology

2+ years

About the role

Job Description Summary We are looking for a Medical Systems Field Service Engineer who will be providing technical site support services for GE Healthcare customers in the East of the UK and surrounding areas. You will join our Services Team that partners with our customers to tackle the evolving challenges of global healthcare. You will be responsible for first response and providing solutions to customers experiencing technical system difficulties. You will develop and maintain strong interpersonal relationships with customers ensuring customer satisfaction and equipment functionality.

At GE HealthCare, we are always looking for great talent and we want to know about you!

Our roles work in true partnership with our customers, and to enable successful customer impact, some travel will be required across the territory. The level of travel estimated for this position is 40%, which we will continue to review to ensure we are working as efficiently as possible.

Job Description Key responsibilities:

Maintain all models specific to a modality in the assigned area
Perform total system level troubleshooting on complex multi-symptom problems
Communicate clearly with end-users and department managers on equipment status; maintain customer satisfaction
Responsible for Warranty and Preventative Maintenance Service contract cost control
Assist in Account Sales visits, help train others where necessary, and identify Sales opportunities and communicate them to the account team
Complete all administration tasks on time (e.g., ensure timely completion of Field Updates and Service inspections documentation for assigned accounts).
Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GEHC Service Quality Policy Statement
Qualifications/Requirements:
Qualified Technician/ Engineer
Technical knowledge of high-tech equipment & devices, preferably within the medical area
Ability to work independently with minimum supervision, high work standards and quality
Customer-oriented attitude; deals tactfully and effectively with differences of opinion, excellent listening and interpersonal skills
Fluency in English
Valid UK driving license

Desired Characteristics

High work standards and quality
Shows Initiative and motivation
Plans and organizes work effectively, self-motivated
Rewards & benefits of working at GE Healthcare include:
Competitive salary – representative of our global strength & scale
Limitless career opportunities – within a culture that prioritizes personal development & growth
Hybrid working - we trust our employees to decide with their people leader where they work best
Technology, systems & software – to enable you to perform your role effectively
Parental friendly policies – to give employees time & flexibility
Work life balance – policies, practices & culture to enjoy both
A comprehensive and flexible benefits package

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Behaviors

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information Relocation Assistance Provided: No

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