Job Description
ESPONSIBILITIES
Engage with the team on resolving technical challenges and ascertain newer enhancements in the tools are well understood by the team
In case of error, engage with stakeholders to do the right communication
Own the RCA process and work with the team to give a proper analysis of the issue(s) in discussion
Ensure effective and clear communication with onshore and other stakeholders, provide precise project updates and manage client queries efficiently
Define and Monitor the process execution. Get it documented and ensure implementation of a mechanism to keep these documents updated with tracking of exceptions
Understand regular execution process with attention to detail and identify areas of automation and improvement
Execute process automation using tools like R/Python/Excel Macros and explore the possibility of implementing advanced techniques like Machine Learning and Artificial Intelligence
Everyday work revolves around ensuring the high quality of the setup used in the various markets reported by NielsenIQ as well as analyzing any potential concerns in the data which a client may have. It is an important link in the chain of NielsenIQ activities and our analysts are often engaged in cross-department cooperation.
Execute processes of Input Operations and associated project work. Execution work requires an understanding of aspects of the end to end process flow of processing data for retailer receipt to delivery and all related activities throughout the production process supporting the US.
Execute production tasks in order to guarantee accuracy and trend ability on data in respect of scheduled deadlines and investigate data inquiries/challenges with local teams, and regional/offshore Operations for processes.
Participate in the development and drive standardization and process efficiency for method-related process/application.
Engage with Retailers, StatOps, Reference Data, Data Science, and Output Teams to collect information and coordinate tasks to improve data quality and drive for continuous business process improvements.
Provide technical and process expertise to the deployment of the Consumer Information Platform (CIP); also assist remotely located resources to implement projects in the most effective way.
Prepare accurate tracking KPI to monitor and improve quality performances (on time delivery and data accuracy) and maintain project work discipline.
Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues.
Qualifications
Working experience of proprietary software, Ops Process within NielsenIQ domain
Min 5-8 years of experience
Common business language knowledge (English): speaking and writing with fluency
Problem-solving, ability to understand and analyze data
Ability to train and to explain technical elements to different stakeholders
Ability to monitor activities, a good understanding of KPIs
Process-driven - ability to define and refine processes to ensure continual improvement in quality and on-time delivery
Proven organizational skills
Presentation skills
Process improvement methodologies
Project management skills - ability to accurately scope project requirements, manage stakeholder expectation
Bachelor’s Any Graduate, preference given to Mathematics, Statistics, Economics, Commerce, BBA
Master’s degree (Commerce, Statistics, Mathematics or a related field)
Exposure to SQL/Python and ML/AI and working with large datasets
Additional Information
A successful Expert, Input Validation (IV) delivers timely and with quality instructions of client deliverables, coding, and data validation focusing on the retailer & manufacturer industries/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). S/he is expected to identify, investigate and co-ordinate the resolution of data, process or product-related queries and also be the point of contact for commercial queries which also needs to be solved in an efficient and client-focused manner
Our Benefits
NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://www.nielseniq.com/global/en/ai\-safety\-policies.
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news\-center/diversity\-inclusion
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