Senior Consultant - GCS - Change and Communications Support

Summary Position Summary Deloitte Global Consulting Services Business Area: Global Consulting Services

Pillar: Delivery

Sub-Pillar: Ascend

Role Title: Change & Comms Support

Career Level: Senior Consultant

About The Team Global Consulting Services (GCS) works globally across practices and borders to support Deloitte’s Strategy, Risk & Transactions (SR&T) and Technology & Transformation (T&T) businesses. The team is focused on offerings our clients and people the global experience that’s essential in today’s world. Through GCS, we provide innovative solutions for cross-cultural, cross-border challenges our teams may encounter around the world. Leveraging leading-edge tools, methods, and resources, we deliver top-notch service that is applied locally while staying true to our global brand and core values.

Within Global Consulting Services, the Delivery pillar leads and empowers Member Firms and other Global areas to drive service delivery transformation and improve client delivery quality and efficiency.

Overview Of The Role The Ascend Enablement sub-pillar is focused on enabling the Member Firms to adopt Ascend and its components as they are rolled out Globally. The professional will be focused on enablement, by creating kick-off materials, quick reference guides, and FAQs, designing training programs, promoting office hours, and facilitating retrospectives for continuous improvement while compiling risks and feedback.

Key Responsibilities Support Change Delivery for Ascend Initiatives

• Assist in delivering change initiatives for the global Ascend platform rollout, ensuring alignment with program objectives and stakeholder expectations.
• Conduct stakeholder analysis and change impact assessments to identify key areas of focus and address potential challenges.
• Partner with the Change Manager and project teams to support the implementation of change plans and ensure readiness across stakeholder groups.

Develop and Execute Communications

• Create and refine communication materials, including emails, FAQs, talking points, and presentations, tailored to Ascend stakeholders.
• Support the development of engagement materials that promote awareness and adoption of the Ascend for Advise platform.
• Ensure communications are audience-appropriate, consistent, and aligned with Ascend Enablement branding and tone.

Enablement Material Development

• Translate change strategies into practical tools, such as readiness briefs, stakeholder toolkits, and role-based guidance, to support adoption.
• Collaborate with Offering Leaders, MF Leaders, and Regional Enablement Teams to ensure materials address specific stakeholder needs.
• Track and report on adoption metrics, using insights to refine enablement efforts.

Stakeholder Engagement

• Engage with key stakeholders, including Offering Leaders, MF Leaders, and Regional Enablement Teams, to gather inputs and align on messaging.
• Facilitate working sessions and maintain communication loops to ensure stakeholder needs are addressed.
• Coordinate reviews and approvals to deliver high-quality, timely materials.

Other Responsibilities

• Demonstrate strong project management skills, with the ability to seamlessly co-ordinate/switch between different workstreams.
• Ability to collaborate across teams to achieve the desired business objective.
• Support senior executives in developing executive level documents (PowerPoint presentations, Excel reports, Tableau dashboards etc.) for senior leadership utilizing story boarding skills.
• Support meeting planning and execution, including drafting agenda, organizing online and offline meetings and document MoM for follow up and accountability.
• Support operational needs of the team, including maintaining and running recurring projects.
• Proactively communicate and collaborate with stakeholders to execute requirements and provide suggestions/automations to enhance deliverables

Requisite Core Skills Professional Skills

• Proactive, self-motivated, ability to work independently with minimal guidance and manage multiple projects
• Strong analytical, problem-solving, and critical thinking skills
• Exceptional attention to detail, responsiveness, and strong track record of executing high-impact initiatives
• Strong core consulting skills – i.e. research, financial analysis, business writing, including logical data structuring and proficiency in storyboarding techniques to derive meaningful insights

Change Materials Development & Strategy Execution

• Ability to develop change materials and translate strategies into actionable deliverables, such as stakeholder toolkits, readiness briefs, and role-based guidance.

Stakeholder Engagement & Coordination

• Skilled in stakeholder engagement, coordination, and managing change initiative timelines.
• Familiarity with working alongside senior stakeholders and a diverse team.

Change Analysis & Readiness

• Proficiency in conducting stakeholder analysis, change impact assessments, and readiness activities.
• Proven experience in supporting global change initiatives, including stakeholder analysis, readiness activities, and adoption tracking.

Branding & Communications Best Practice

• Knowledge of branding, formatting, and communications template best practices.
• Demonstrated experience in drafting internal communications and creating change-related materials (e.g., guides, FAQs, stakeholder briefings).

Tools & Technical Skills

• High proficiency in Microsoft 365 tools (Teams, PowerPoint, Word, SharePoint) and familiarity with AI tools for content creation.

Project Support & Experience

• 3+ years of experience in communications, change enablement, or similar roles.
• Experience supporting project planning, risk management, and issue resolution in a matrixed or global environment.

Qualifications, experience, work location, and timing We are looking for a passionate, high energy, and self-motivated individual who is accustomed to working independently and collaboratively on small and large projects in a close-knit team.

• Work experience: 6+ years of relevant experience
• Strong track record in reporting, data analysis, or business intelligence roles.
• Location: Multiple Locations - Hyderabad/Bengaluru
• Comfortable working with team members and stakeholders across geographies and time zones
• Work hours: 11:00 AM – 8:00 PM or 02:00 PM – 11:00 PM (expected to be flexible with time zones)
• Hybrid working: The individual is expected to come to the base office location at least 2 days a week as per the hybrid plan

Our purpose Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .

Benefits To Help You Thrive At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

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Requisition code: 323280