At American Express, our culture is built on a 175-year history of innovation, shared
values
and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
How will you make an impact in this role?
We are seeking talented and motivated Engineers to join our team to play a key role in driving application support and runtime operations for a suite of applications aligned to the customer experiences. The ideal candidate demonstrates strong technical experience and has passion for the reliability and performance of critical business applications. Candidate is responsible to provide technical consultation and strategic recommendations and quickly assessing and remediate complex platform availability issues. This is an opportunity to utilize strong technical skills and aptitude to exceed customer experience and expectations while using American Express Products and Services.
As a part of the Technology team, we make collaboration essential to bring ground-breaking and diverse ideas to life to power the systems, services, products, and platforms for our customers across the globe.
Responsibilities:
- Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level targets.
- Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications.
- Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures.
- Contributes to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues.
- Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle.
- Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc.
- Automate deployments in test or production environments using standard
- Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts
- Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil.
- Drive automation and ensure automated test scripts are completed for new features.
- Manage time effectively and work independently and as part of a team.
- Mentor peers and demonstrate a passion for continuous learning environment for the team.
- Good attitude, communication, willingness to learn and collaborate.
- Bring a culture of innovation, ideas, and continuous improvement.
- Challenging status quo, demonstrate risk taking, and implement creative ideas.
Minimum Qualifications:
- 4-6 Yrs of Experience with a BS degree in Computer Science, Computer Engineering or any other technical discipline.
- A working understanding of cloud infrastructure, distributed systems, and containerization technologies, with experience in supporting critical business applications being a plus.
- Familiarity with monitoring and logging tools, and incident management best practices, to ensure reliability and performance of applications in a production environment.
- Solid programming and scripting skills, with hands on experience to automate operational tasks using tools such as Python, Bash, Selenium, Linux and Ansible.
- Hands on programming experience in a minimum of one of the object oriented languages like Java/Python
- Excellent problem-solving and troubleshooting abilities, focused on understanding, and resolving runtime issues quickly.
- Practical experience with implementation of system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time).
- Experience with Continuous Integration and Continuous Delivery environment and platforms, such as GIT, Maven, and Jenkins
- Effective communication skills with ability to explain concepts to product managers and business partners and translate technical terms to meet business needs.
- Excellent collaboration skills, with the ability to work effectively in a cross-functional environment.
- Hands on experience with relational and NoSQL databases such as DB2, Redis, Postgres, Couchbase etc.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.