As a member of the Reliability Engineering & Operations team working to support the evolution of Service Management technologies such as ServiceNow ITSM, ITOM, xMatters, Discovery and SCOM, supports IT service delivery by monitoring system performance, managing lifecycle, and implementing improvements based on ITIL frameworks. Key responsibilities include handling customer technical issues, documenting processes, maintaining service level agreements (SLAs), and collaborating with technical teams to optimise service quality.
Principal Accountabilities
Essential Skillset
CME Group: Where Futures are Made CME Group is the world’s leading derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career by shaping tomorrow. We invest in your success and you own it – all while working alongside a team of leading experts who inspire you in ways big and small. Problem solvers, difference makers, trailblazers. Those are our people. And we’re looking for more.
At CME Group, we embrace our employees' unique experiences and skills to ensure that everyone’s perspectives are acknowledged and valued. As an equal-opportunity employer, we consider all potential employees without regard to any protected characteristic.
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