Role Summary
The Head of Americas Regional Distribution Center Operations is responsible for leading a multi-site distribution network across the Americas, driving operational excellence, safety, and strategic transformation in alignment with Resmed’s global supply chain strategy.
This role owns the end-to-end fulfillment strategy and execution across the region, ensuring scalable, efficient, and high-performing operations. A critical component of this leadership position is the oversight and execution of Commissioning, Validation, and Start-Up (CVS) activities for new and expanding sites, ensuring operational readiness, system integrity, and seamless transition to steady-state operations.
The leader will champion a strong safety-first culture, embed continuous improvement through a structured productivity pipeline, and optimize network performance through advanced warehouse design, automation, and strategic 3PL partnerships.
Key Responsibilities
Strategic Leadership & Network Execution
- Define and execute the Americas distribution and logistics strategy, aligned to Resmed’s global supply chain and business priorities.
- Lead a complex, multi-site distribution network, ensuring consistent performance, governance, and adoption of standard ways of working across all facilities.
- Develop and execute short-, mid-, and long-term plans for network capacity, expansion, and optimization.
- Own and lead Commissioning, Validation, and Start-Up (CVS) for new site launches, expansions, and major automation deployments, ensuring readiness across people, process, systems, and infrastructure.
- Drive optimization of warehouse design, layout, and automation solutions (e.g., Swisslog), ensuring scalability, throughput, and cost efficiency.
Operational Excellence & Productivity
- Establish and lead a robust, multi-year productivity pipeline across all sites, embedding Lean, Six Sigma, and continuous improvement into daily operations.
- Define and monitor KPIs across service, cost, quality, and delivery, ensuring disciplined execution and performance accountability.
- Identify and eliminate non-value-added activities, improving flow, cycle time, and operational efficiency.
- Ensure operational stability post-CVS through structured ramp-up plans and performance tracking.
Safety & Culture
- Champion and sustain a best-in-class safety culture, ensuring proactive risk identification, regulatory compliance, and achievement of top-quartile safety performance.
- Embed safety accountability at all levels, with clear ownership, visibility, and continuous improvement of safety metrics.
- Build and lead high-performing, engaged teams across multiple sites, fostering a culture of inclusion, accountability, and operational excellence.
3PL & Carrier Strategy
- Develop and execute regional strategies for 3PL partnerships and carrier networks, ensuring optimal service, cost, and flexibility.
- Lead selection, contracting, and performance management of 3PL providers, including alignment to CVS activities for new site launches.
- Optimize transportation strategies across inbound and outbound networks to support customer and business requirements.
Governance & Cross-Functional Leadership
- Establish strong governance frameworks to ensure alignment across operations, engineering, IT, and supply chain functions.
- Lead structured operating rhythms, including executive updates on CVS progress, operational performance, and risk mitigation.
- Ensure effective communication and alignment across sites and leadership teams.
- Lead resolution of complex operational and start-up challenges, ensuring rapid and effective issue resolution.
Inventory, Systems & Quality
- Provide strategic direction for inventory management across the network, balancing service levels and working capital efficiency.
- Ensure robust WMS/ERP system implementation, validation, and optimization as part of CVS and ongoing operations.
- Establish and sustain product traceability and quality systems to meet regulatory and customer requirements.
Talent & Organizational Leadership
- Build organizational capability across the Americas network, including succession planning and leadership development.
- Define organizational structures and capabilities required to support both steady-state operations and CVS execution.
- Lead, coach, and develop a high-performing leadership team across multiple sites.
Required
Qualifications & Experience
- Bachelor’s degree or equivalent experience; advanced degree preferred.
- 12+ years of progressive leadership experience in supply chain, logistics, or distribution operations, including management of multi-site regional networks.
- Proven experience leading Commissioning, Validation, and Start-Up (CVS) activities for new facilities, automation systems, or major operational transformations.
- Demonstrated success in driving operational excellence and continuous improvement using Lean, Six Sigma, or similar methodologies.
- Deep expertise in warehouse design, automation, and distribution optimization.
- Strong experience managing 3PL providers and carrier strategies in complex logistics environments.
- Proven ability to lead large teams, develop talent, and drive cultural transformation across multiple locations.
- Strong executive presence with the ability to influence cross-functional and senior stakeholders.
Technical & Functional Skills
- Strong knowledge of WMS and ERP systems (Oracle preferred; HighJump or similar WMS experience highly desirable).
- Deep understanding of inventory management, transportation, and distribution best practices.
- Working knowledge of OSHA and regulatory requirements in warehousing and logistics environments.
Additional Requirements
- Ability to travel approximately 35% across the Americas region and some International.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.