Amazon Connect Engineer
Capital One•Nottingham, England, UK
fulltime
Engineering and Information Technology
5+ years
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire
Amazon Connect Engineer
Capital One is on a mission to change banking for good by infusing humanity, ingenuity, and simplicity into every customer experience. We are a leading UK Financial Services provider, recognised for our diverse, inclusive culture and commitment to providing cutting-edge technology that empowers our teams to learn and grow.
We believe the people we hire are crucial in positively impacting the daily lives of everyone who interacts with us.
Capital One's UK Contact Centre runs solely in the cloud powered by AWS using Amazon Connect. This cutting-edge platform presents exciting opportunities for us to develop how we interact with our customers via our Voice, IVR and chat channels.
We are expanding our UK Connect Engineering Team and seeking a talented Amazon Connect Engineer with experience in software engineering, as well as a strong understanding of the day to day workings of a fast paced, operational Contact Centre.
If you're passionate about leveraging the cloud to enhance customer interactions, this is your chance to make a massive impact.
What You'll Do As an Amazon Connect Engineer, you will be a key driver in shaping the future of our customer service platform. Your work will directly influence our customer and agent experience.
What We’re Looking For We are looking for a hands-on engineer who thrives in a fast-paced environment and has a proven track record in cloud-based contact centre technology.
Where And How You'll Work This is a permanent position, based in our Nottingham Head Office.
Our hybrid working model offers you the flexibility to work from our offices 3 days a week and two days from home. We're big on collaboration and connection, and so generally encourage our associates to use our offices on Tuesdays, Wednesdays and Thursdays.
Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you.
What’s In It For You
What You Should Know About How We Recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.
We Also Partner With Organisations Including The Women In Finance And Race At Work Charters, Stonewall And UpReach To Find People From Every Walk Of Life And Help Them Thrive With Us. We Have a Whole Host Of Internal Networks And Support Groups You Could Be Involved In, To Name a Few
Capital One is committed to diversity in the workplace.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.