Overview
As a Manager of Customer Success Program Management, you will lead a team of Program Managers while owning and driving a portfolio of high-priority programs across Customer Success. You will connect strategy to execution by establishing clarity on outcomes, building durable delivery plans, and ensuring predictable, high-quality execution. As a player-coach, you will both lead through others and directly manage a complex portfolio programs, while scaling strong program management practices across the organization.
This role is accountable for creating confidence in delivery—reducing firefighting, increasing transparency, and enabling leaders to focus on strategy and customers.
Responsibilities
Portfolio & Program Delivery
- Own predictable delivery of a portfolio of cross-functional programs from initiation through completion.
- Translate Customer Success strategy and priorities into clear program outcomes, roadmaps, and success measures.
- Proactively manage dependencies, risks, and trade-offs; drive data-informed decisions to keep programs on track.
Operating Rhythm & Execution Rigor
- Establish and drive operating rhythms for your portfolio, including planning, execution reviews, and progress reporting.
- Ensure clarity on accountability, milestones, and outcomes across all programs.
- Surface insights and trends to senior leaders, recommending course corrections where needed.
People Leadership
- Lead and develop a team of 4–6 Program Managers, providing coaching, feedback, and growth opportunities.
- Act as a hands-on program leader for complex or high-impact initiatives.
- Build strong bench strength by scaling best practices, frameworks, and delivery discipline.
Enable Scale & Continuous Improvement
- Define and standardize program management frameworks, tools, and templates that scale across Customer Success.
- Drive continuous improvement in how programs are planned, executed, and governed.
- Actively contribute to the evolution of the Program Management & Business Operations craft.
Change Leadership & Influence
- Lead change with credibility and velocity by building trust-based relationships across Product, Sales, Support, and Operations.
- Develop and execute change strategies that ensure adoption and sustained outcomes.
- Exhibit extreme ownership and align stakeholders toward shared goals.
Qualifications
- 10+ years of experience in program management, business operations, or related roles, with significant experience leading complex, cross-functional programs.
- 5+ years of people management experience, including managing senior individual contributors.
- Demonstrated success delivering portfolios of programs with predictability and rigor.
- Strong ability to connect strategy to execution and influence senior stakeholders.
- Proven player-coach mindset with experience scaling teams, practices, and operating rhythms.
- Experience operating in dynamic, matrixed environments.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is:
Bay Area California $ 190,500- 257,500
Southern California $ 172,000- 232,500