Required Experience & Education:
• SME in ServiceNow system applications and custom applications.
• Bachelors degree with Minimum 5 years of ServiceNow platform experience
• ServiceNow Certified Systems Administrator - Mandatory
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist – ITSM (preferred)
• ITIL4 Certified
Desired Experience:
· Maintain overall health, stability, and performance of the ServiceNow platform.
· Perform daily, weekly, and monthly instance maintenance activities (monitoring, scheduled jobs, cleanup).
· Manage platform upgrades, patches, and instance cloning while ensuring business continuity.
· Configure and support ITSM modules (Incident, Problem, Change, CMDB, Knowledge, Service Catalog).
· Manage plugins, evaluate new features, and enable/disable functionalities as required.
· Support integrations and web services (REST/SOAP APIs, MID Servers, IntegrationHub).
· Configure On-Call scheduling and escalation in the On-Call module.
· Support Citizen Development initiatives by enabling guardrails, governance, and platform best practices.
· Configure and maintain ServiceNow Mobile Agent for field teams and mobile workforce enablement.
· Manage data lifecycle including archival, retention policies, and compliance.
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