What To Expect Tesla is looking for a customer-focused, experienced, and motivated Energy Customer Support Specialist to join our Energy team in Berlin or Amsterdam. If you love helping people, are customer-centric, and technically skilled, we would love to meet you. As a Customer Support Specialist, you will act as the first point of contact for our customers, provide product information, answer questions, and resolve any problems that our customers might face. You’ll mainly provide customer support for our home battery, the Powerwall and our residential EV charger, the Wall Connector.
What You'll Do
Provide the highest level of verbal and written (technical) customer support via telephone and email systems
Evaluate the needs of customers and work in a creative, proactive manner to resolve technical and general support enquiries for our Energy products
Determine the best course of action for all support activities Communicate customer concerns escalation team and others as necessary to resolve issues
Accurately record issues and data into CRM/Support Systems
What You'll Bring
2+ years of experience in a customer support role, experience in a technical environment is considered a plus
Excellent written and verbal communication in English and German
Ability to multi-task, prioritize, and manage time effectively
Familiarity with Customer Relationship Management systems and practices
Attention to detail and ability to work in a fast-paced environment
Establish and maintain positive, cooperative, working relationships
Benefits Compensation and Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
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