
Job Description Marcus by Goldman Sachs As the online consumer banking business of Goldman Sachs, Marcus operates as a digital bank, providing online savings products directly to individual consumers. Marcus combines Goldman Sachs' over 150 years of expertise with intuitive digital experiences, focusing on value, transparency, and simplicity for its millions of customers.
About The Role As a Fraud Operations Specialist, you will be responsible for reviewing and dispositioning system ‑ generated alerts, investigating suspicious activity, and conducting targeted outbound calls to customers and third parties to authenticate activity and collect supporting information. You will play a key role in protecting bank and customer assets by applying appropriate controls, documenting clear decision rationale, and escalating high ‑ risk or complex cases to supervisors as needed. This involves being accountable for timely task completion within SLAs, while proactively identifying workflow and rule enhancements that reduce false positives and improve efficiency.
Responsibilities
Qualifications
Job Shift Weekend and evening availability may be required as part of your shift schedule.
Location Openings are available in Birmingham, UK. This role operates under a hybrid working model, requiring three days per week in the office. Full office attendance may be required in the future.
About Goldman Sachs At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquarters in New York, we maintain offices around the world.
We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers.
We’re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https://www.goldmansachs.com/careers/footer/disability\-statement.html
© The Goldman Sachs Group, Inc., 2026. All rights reserved.
Goldman Sachs is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, veterans status, disability, or any other characteristic protected by applicable law.