Program Manager, WHS LMS, Safety Learning and Development

Description As a Safety Learning and Development (SLeD) Program Manager, you will be the single-threaded leader in North America, responsible for driving Learning Management System (LMS) excellence and training compliance across the region. You will play a pivotal role in optimizing LMS processes, maintaining data integrity, and implementing system-wide efficiencies to support regulatory compliance requirements. This role goes beyond day-to-day coordination; you will be trusted to lead special projects and strategic process improvements in SLeD domain that strengthen content uploads, management, and improve stakeholder visibility. You will own end-to-end LMS processes, driving efficiencies and standardization across global operations, while maintaining strict compliance with training requirements and regulatory standards. At the same time, you will gain a profound understanding of the tactical demands of a wide portfolio of training programs, ensuring seamless assignments for thousands of learners.

If you thrive in an environment where you can both invent and simplify processes, drive data-driven solutions, and support stakeholders through systematic improvements, this is the role for you.

Key job responsibilities

• Lead special projects and process improvement initiatives to optimize multiple LMS use-cases, ensuring alignment with regulatory requirements.
• Solve customer issues via tickets on training barriers, extensions, completion issues, and escalations, maintaining compliance documentation standards
• Serve as single-threaded leader to configure learning paths, user permissions, and manage training across multiple programs, ensuring seamless operations
• Leverage LMS and internal RIVER tools to maintain our intakes, courses, adoption, and compliance reporting accuracy
• Drive continuous improvement of LMS functionality through system updates, user feedback, and performance metrics

Basic Qualifications

• 5+ years of program or project management experience
• Experience working cross functionally with tech and non-tech teams
• Experience using data and metrics to determine and drive improvements
• Bachelor's degree in HR Management, Organizational Development, Business Administration or related fields
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience completing complex tasks quickly with little to no guidance and react with appropriate urgency to situations that require a quick turnaround
• Experience managing multiple projects, prioritizing, planning, and managing time
• End to End management of Learning Management systems (LMS)
• High attention to detail with excellent organizational skills
• Flexible, enthusiastic, and eager to learn

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience managing large data sets and utilizing to drive performance and process improvements
• Experience delivering results for large, cross-functional initiatives/projects, or experience in creating process improvements with automation and analysis
• Holds a recognized Project Management certification (e.g., PMP, PRINCE2, Agile, or equivalent)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how\-we\-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually

Company - Amazon.com Services LLC

Job ID: A3204032