Technical Architect

Tata Consultancy Services•Columbus, OH

fulltime

Engineering and Information Technology

5+ years

Job Description Salesforce Field Service Lightning (FSL) Architect

Must Have Technical/Functional Skills

Deep knowledge of Salesforce Field Service Lightning (FSL) architecture, configuration, and best practices
Strong experience in Service Cloud, Lightning Components, and Salesforce Platform
Expertise in FSL data model, work order management, service appointments, resource scheduling, and dispatcher console
Hands-on experience with FSL Mobile App and offline capabilities
Proficiency in Apex, Visualforce, Lightning Web Components (LWC), and integration using REST/SOAP APIs
Understanding of Salesforce security model, sharing rules, and role hierarchy
Experience with third-party integrations (ERP, GIS, telematics)
Strong knowledge of deployment tools (Change Sets, ANT, SFDX) and CI/CD processes
Familiarity with Salesforce best practices, Governor Limits, and performance optimization

Roles & Responsibilities

Design and implement end-to-end FSL solutions aligned with business requirements
Collaborate with stakeholders to gather requirements, define technical architecture, and create solution blueprints
Lead FSL configuration, including service territories, skills, operating hours, and optimization rules
Develop and maintain custom components using Apex and Lightning frameworks
Ensure data integrity, security compliance, and system scalability
Provide technical leadership to development teams and guide them on FSL best practices
Conduct code reviews, performance tuning, and quality assurance
Manage integration with external systems and ensure seamless data flow
Support UAT, training, and post-go-live activities
Stay updated on Salesforce releases and recommend enhancements

Education

Bachelors

Salary Range: $120,000 - $140,000 a year

Qualifications: BACHELOR OF COMPUTER SCIENCE