Quality Assurance Administrator

Are you someone who enjoys working with detail, managing compliance processes, and keeping systems and records accurate in a fast-paced environment? Do you like working independently while supporting a wider quality and compliance function? If so, this could be a great opportunity for you.

As a Quality Assurance Administrator, you will provide comprehensive administrative, compliance and quality assurance support across the Fleet Operator Recognition Scheme, also known as FORS. You will play a key role in ensuring the FORS Standard is applied accurately and consistently, supporting audit providers, operators, internal quality assurance teams and external stakeholders. This is a varied role where no two days are the same, and where your organisation skills and judgement will make a real difference.

We can offer great career progression opportunities, the ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities.

What you'll be doing:

• Managing compliance issues, complaints, suspensions and terminations, ensuring cases are handled accurately and closed within agreed service level agreements.
• Monitoring and responding to a high‑volume compliance mailbox, issuing correspondence and maintaining clear audit trails.
• Supporting audit, training and quality assurance activity, including enhanced audits, training action plans and auditor records.
• Maintaining accurate data across multiple systems, including FORS Online and JIRA, and managing auditor access and records.
• Producing regular reports and updates, including compliance metrics, registrations and stakeholder notifications.
• Supporting meetings and stakeholder engagement through coordination, minute taking and follow‑up actions.

What you’ll bring:

• Working knowledge of the Fleet Operator Recognition Scheme (FORS) and an understanding of how the FORS Standard is applied in practice, as a minimum requirement.
• Experience working with compliance‑based or assurance schemes, applying standards consistently and accurately.
• Strong experience managing compliance processes, including handling sensitive cases, audit outcomes or regulatory decisions with professionalism.
• Excellent attention to detail, with the ability to manage high‑volume, service level agreement‑driven workloads accurately.
• High levels of system competence, with confidence working across multiple platforms and maintaining clear, auditable records.
• The ability to work independently, prioritise effectively and manage competing demands in a fast‑paced environment.

It would be great if you had:

• Experience working for, or closely with, a FORS audit provider.
• Hands on experience supporting or delivering audits within FORS or other comparable schemes, such as trade membership or accreditation-based auditing frameworks.

Employment Type: Permanent full-time

Location: Remote within the UK.

Security Clearance Level: BPSS

Internal Recruiter: Annecia

Salary: up to £32,000 dependent on experience.

Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension.

Although this role is advertised as full‑time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us? With a long history of delivering transformation, we've developed a market‑leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.

We embrace difference as a source of creativity, innovation and competitive advantage and are striving to become a more diverse organisation. We welcome applications from people with a diverse variety of backgrounds and identities. We are committed to equality of opportunity for all and do not discriminate on the basis of race, religion, colour, gender, age, disability, sexual orientation or marital status. We have partnered with Vercida, the UK's largest diversity and inclusion focused careers site, where all our vacancies are available in an accessible format.

If you require any adjustments to the recruitment process, to enable you to perform to the best of your ability, please let us know when completing your application. We participate in the Disability Confident scheme and are committed to offering an interview to any candidate with a disability, who meets the minimum criteria for the role. If you believe this could apply to you, please let us know when completing your application.