Fraud Investigations Lead
Robinhood•Denver, CO
parttime
Finance and Sales
Join us in building the future of finance.
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.
The Fraud Investigations Lead (Customer Protection Team) is responsible for leading a team of fraud investigators responsible for taking inbound phone calls from customers with an active fraud alert and account restrictions. The investigators review corresponding fraud alerts in which the lead serves as the subject matter expert in case and call handling. The lead mentors the junior investigators on the team. The lead also partners with product/engineering teams to implement fraud controls and escalate issues to management as necessary.
This role partners with a people manager and will be heavily involved in the day-to-day operations of their specific team, while contributing to the wider Fraud Operations organization.
This role is based in our Denver, CO or Westlake, TX office(s), with in-person attendance expected at least 3 days per week. This role may be required to work a weekday (M-F) or weekend (Sat-Sun) shift during hours of operation which is 7am - 9pm EST. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.
What You’ll Do
What You Bring
Bonus Points (preferred But Not Required)
What We Offer
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)
$115,000—$135,000 USD
Zone 2 (Denver, CO; Westlake, TX; Chicago, IL)
$101,000—$119,000 USD
Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)
$89,000—$105,000 USD
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.