The Operations Manager – India, Global Hospitality Services (Vice President) is a senior-level professional with full leadership responsibilities for leading and managing the Global Hospitality Services (GHS) operations across Citi's India portfolio.
Global Hospitality Services (GHS) is a key component of Citi's broader Colleague and Client Services (CCS) division. CCS delivers a broad array of core products across all regions, alongside a significant number of services tailored to local situations, supporting all Citi's business lines. As part of its comprehensive offerings, CCS provides a wide range of support services to the firm, including GHS, Global Event Marketing, Aviation, Client Entertainment and Wellness, Residential Leadership & Training Centers, and operational support to senior global management. Regional GHS products include Executive and Colleague Dining, Conferencing, Reception, Fitness Centers & Wellness programs, Wealth Hubs, Vending/Pantry and operational support to senior global management.
The scope and scale of operations in India has broadened substantially in recent years due to organic growth and complexity has been further increased by the recent integration of various portfolios within the country.
The role will require a high degree of flexibility due to its dynamic nature. It may incur travel across the country and possibly around the region, for the purpose of implementing service and process change initiatives. This may be required on a short notice basis. The role requires an experienced, clear thinking, innovative and self-motivated organized individual, who can deliver cost effective and high-quality solutions with accountability in a very demanding and constantly changing environment. The ability to multitask and support remote teams and or functions is crucial to the role's success.
Job Purpose: To provide operational and strategic support to ensure efficient operations of Global Hospitality Services (GHS) across India ensuring service excellence, operational governance and alignment with Citi’s global standards. Supporting Regional Head through a variety of tasks including vendor management, people management, Subject Matter Expert for the regional team, uplifting operations standards and alignment, stakeholder relations, governance and compliance, and project management etc.
Responsible presenting GHS product knowledge to leverage best support from suppliers and Citi representatives. Familiar with a variety of the field's concepts, practices and procedures. Ability to communicate effectively to ensure all duties are completed accurately and delivered in high quality and in a timely manner. Rely on experience and judgment to plan and accomplish goals and a wide degree of creativity and latitude is expected.
Act as the primary liaison between India GHS operations, Asia leadership and local Senior Stakeholders to deliver a best-in-class colleague and client experience.
Key Responsibilities:
Knowledge/Experience:
Skills: (technical skills) Essential
Desirable
Qualifications:
Competencies
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Job Family Group: Corporate Services
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Job Family: General Services
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Time Type: Full time
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Most Relevant Skills Please see the requirements listed above.
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Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.
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