Manager, Strategic Business Consultant, Enterprise Learning and Development

Capital One’s Enterprise Learning & Development team is seeking a Strategic Business Consultant to support the learning and development needs of the Experience Design organization. This person will be responsible for partnering with key leaders to shape and drive a learning agenda for hundreds of product designers, content designers, design researchers, design operators, and design leaders across the company.

The Experience Design team is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. In this role as a consultant you will engage with our stakeholders by aligning with the Experience Design organization’s strategy to determine learning needs and solutions.

We are looking for someone who can bridge the gap between design and learning teams–someone who has a deep understanding of human-centered design concepts and how designers interface with product managers, software engineers and other partners to deliver world class products and services, and who can translate those experiences into learner-centered solutions. Whether you’ve worked as a product manager, designer, or learning strategist in a tech environment, your ability to navigate this space and build alignment will be keys to your success. If you are energized by creative problem solving, creating transformational learning programs, building strong stakeholder relationships, and managing through complexity to deliver business impact–this role is for you.

The ideal candidate for this role is…

• Fluent in Design principles: Understands the needs of designers and has experience supporting product and tech audiences
• Bilingual in Learning + Human Centered Design: Skilled at translating design methodologies into effective learning strategies
• Strategic Learning Partner: Stays current with emerging design trends and anticipates future learning needs for designers; thinks holistically; solves problems systemically; balances long-term learning vision with operational excellence and delivery rigor; brings structure to ambiguity and manages multiple priorities effectively.
• Product-minded: Applies iteration, experimentation, and learner feedback to improve solutions for designers
• Collaborative: Thrives in matrixed environments; builds alignment across Design, HR, Product, and L&D; values co-creation
• Relationship Manager: Cultivates and strengthens stakeholder relationships, acting as a trusted advisor and mentor to nurture talent and foster collaborative team environments
• Insight-driven: Uses feedback, data, and insights to drive decisions and continuous improvement
• Storyteller: Communicates with clarity and influence across senior and technical audiences

This is a visible role with the ability to impact change across the company and drive meaningful solutions by shaping how technical learning is built and delivered at Capital One. To do this you will…

• Partner with the Design Learning Accountable Executive and key Product stakeholders to co-create the annual strategic learning agenda to align on the vision, OKRs, operating model, and governance model while ensuring execution against strategy and integration across design and learning workstreams.
• Partner with Product College to shape the learning strategy for the Human Centered competency track for Product Managers.
• Bring a product development mindset to your work where you focus on working backwards from problem statements, rapid testing and iterations to develop solutions that learners love.
• Collaborate with partners in Product College and Tech College on best practice sharing, peer learning, resource and prioritization needs to effectively deliver on the broader learning strategy.
• Lead design and delivery of peer learning programs and iterate based on leader and learner feedback and impact data.
• Project manage multiple initiatives within the team; leading program teams and also providing support at various capacity levels
• Ensure scope of deliverables, timelines and budget are met, identify risks and issues and mitigate and / or escalate as needed
• Own the measurement and evaluation strategy to ensure learning solutions are meeting the needs of learners
• Collaborate on learner communications and external storytelling, sharing Tech College insights and outcomes.

Here is what you need to be successful:

• Experience educating, onboarding, or supporting more technical roles such as product, tech, design or other technical talent
• Familiarity with the product development lifecycle either through product, design, engineering, or enablement roles
• High level of initiative, ownership, and a customer-centric mindset
• Strong written and verbal communication skills, with ability to influence at all levels
• Ability to manage ambiguity, lead through change, and deliver in a matrixed environment
• Ensure scope of deliverables, timelines and budget are met, identify risks and issues and mitigate and / or escalate as needed
• Exceptional influence, written, and verbal communication skills to define and socialize our L&D strategy, where learning is a lever to optimally support the enterprise
• Partner with key stakeholders to identify and prioritize points of leverage for business impact and scope for new initiatives
• Partner with other Learning & Development professionals across the Enterprise to gain efficiencies, share best practices, and optimize how we interact
• Leverage expertise in adult learning to inform the learning strategy and products
• Comfort facilitating and leading training/workshops effectively, engaging associates at all levels

Basic Qualifications:

• Bachelors Degree
• At least 3 years of experience in client facing consulting in a tech organization
• At least 2 years of experience in learning and development
• At least 1 year of experience in project management
• At least 1 year of experience in learning strategy creation

Preferred Qualifications:

• At least 1 year of experience building/working with Product, Tech or Design organizations
• At least 1 year of experience with change management
• At least 3 years of experience in strategy creation
• At least 1 year of experience facilitating across a variety of modalities including in person and virtual programs

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Learning Manager

Richmond, VA: $122,100 - $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).