Change & Release Manager II

Job Summary The opportunity is for a Change Management Learning and Consultant. The individual should be prepared to work in a dynamic and flexible environment and changing requirements with frequent client interactions.

Key Responsibilities

• Analyse, prioritize, classify, and schedule the Requests for Change (RFCs).
• Confirms the scope of the change, dependencies & impact to the prod environment.
• Liaise with all necessary parties to coordinate change building, testing, and implementation in accordance with schedules.
• Escalate the RFCs that are beyond the control of the CAB, to the IT executive committee.
• Review all implemented changes to make sure they have met their objectives.
• Review all outstanding RFCs awaiting consideration or awaiting action.
• Analyze Change Records to determine any trends or apparent problems that occur and seek rectification with relevant parties.
• Facilitate Change Management process audits.
• Experience in Stakeholder Engagement, Communication Planning, Change Measurement (Change Readiness/Surveys, Business Readiness).
• Apply structured global change management methodology and lead change management activities.
• Create change management strategy, change plan and responsible for delivering all change management interventions.
• Working with stakeholders to create awareness, engagement and realize the benefits of change.
• Integrate change management activities into overall project plan.
• Support execution of change activities for global region, across sites as necessary.
• Intermediate level Excel skills.

Requirement

• Sets personal professional goals and takes accountability for own development
• Seeks feedback and changes behavior to improve performance
• Good communication skills
• ITIL Framework Awareness; Good to Have: ITIL Certifications.