About GoKwik GoKwik is a growth operating system empowering D2C and eCommerce brands across the funnel—from optimizing checkout and reducing RTOs to driving retention and post-purchase engagement. Today, we power 15,000 merchants globally, process over $2B+ in GMV, and are rapidly expanding across India, the UK, Europe, and the US. With backing from RTP Global, Z47, Peak XV, and Think Investments—and fresh funding of $13M in June 2025 (total $68M)—we’re doubling down on product innovation, AI-led infrastructure, and global-scale growth.
Why This Role Matters As Lead - Customer Success (KwikEngage), you’ll be at the center of driving merchant growth and retention through high-impact engagement strategies. You’ll own relationships with key merchants, enabling product adoption, conversion uplift, and incremental GMV. This role is both strategic and hands-on—ideal for someone who thrives on problem-solving, collaboration, and measurable business outcomes.
What You’ll Own
Who You Are
Why GoKwik? At GoKwik, we’re redefining how eCommerce brands grow and retain customers. Our mission is to build a performance-driven ecosystem that enhances every stage of the customer journey—from checkout to repeat purchase. Join us to work with industry-leading brands, cutting-edge products, and a team obsessed with driving meaningful impact.
Required Skills marketing automation thought leadership Business growth CRM automation Problem-solving Ownership team lead customer Success Team Management