Director - Product Enablement & Execution

At American Express, our culture is built on a 175-year history of innovation, shared

values

and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7 trillion in annual spend across 170+ markets. The GMNS Product Team is responsible for driving products, capabilities, and partnerships that enable merchants, acquirers, ISVs, and payment facilitators to connect to the American Express Network with speed, scale, and reliability. 

The Director, Product Enablement & Execution will enable the organization to operate with clarity, alignment, and momentum. This role ensures that GMNS Product priorities are well-defined, clearly communicated, and consistently executed across teams.

 

The Director will work with central GMNS teams to ensure we are shaping, aligning, and driving the multi-year product strategy and execution agenda.  This role will advise GMNS Product leadership on priority initiatives and trade-offs, and guide the organization through decisions that span product, operating model, talent, and ways of working.

How will you make an impact in this role?

• Enable GMNS Product priorities by helping leadership translate objectives into clear plans, success measures, and execution focus areas.
• Own the GMNS Product executive narrative, ensuring product priorities, progress, dependencies, and decisions are communicated clearly and consistently to senior leaders and enterprise partners.
• Serve as a thought partner and advisor to GMNS Product leadership on priority initiatives and trade-offs, ensuring focus, alignment, and follow-through.
• Bring structure to ambiguity, anticipating leadership needs and connecting dots across the enterprise.
• Lead and develop a high-performing Product Enablement & Execution team.
• Influence across GMNS and the enterprise to drive alignment and outcomes.
• Partner with Analytics teams to leverage data to inform decisions.

Minimum Qualifications

• 8–10+ years of experience in management consulting, product enablement, corporate strategy, or related roles.
• Demonstrated experience leading complex, cross‑functional initiatives at a business‑unit or enterprise level.
• Strong people leadership and team development experience.
• Excellent executive presence and communication skills.
• Proven ability to influence senior leaders and drive alignment.

Preferred Qualifications

• Experience in payments, financial services, or product‑led organizations
• Prior exposure to operating model design, transformation, or enterprise‑level strategy
• Experience partnering closely with senior leadership teams
• Bachelor’s degree required; MBA or equivalent advanced degree preferred

Salary Range: $144,250.00 to $256,250.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our

Colleague Benefits Site

.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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*Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.