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Greetings from TATA CONSULTANCY SERVICES LIMITED!!!

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Exciting # Job Opportunities for # Experienced Professionals

TCS HIRING -SERVICENOW DEVELOPER

Total Experience Range: 5- 15 years

Mode of Interview: ONLINE

Job Description

Technical Competency

Demonstrated experience in guiding and supporting CSM engagements during design and implementation stages.
Deep subject matter expertise related to ServiceNow CSM concepts such as CSM data model, Service organizations, Case types, Customer Portals, Virtual Agent, Install Base management, Playbooks, Proactive Customer Service Operations, CSM AI capabilities etc. and adjacent platform capabilities like CSDM, Asset and Configuration Management, Field Service Management, ITSM and ITOM
Conducting demos and working sessions with the client
Provide technical guidance to Business Analyst
Gathering requirements from the client
Advising the client on good practices and recommended solutions
Design solutions to maximum value while minimizing technical debt
Refining Agile stories and tasks
Reviewing work of technical consultants
Mentoring and assisting technical consultants
CSA and CAD certifications

Servicenow Developer ( CSM)

The Opportunity