Senior Associate, Commercial Operations

About The Team The Commercial Operations team is part of the Sales Compliance organization that is composed of 4 unique functions - Revenue Reconciliation, Contract Operations, User Access Controls, Commercial Operations. As an organization we are responsible for ensuring that our deals are accurate, compliant, and the necessary controls are in place so we can safeguard DoorDash’s revenue across all business lines. The Commercial Operations team play a unique role in partnering directly with SMB & Enterprise sales across all business lines to not only ensure compliance, but to also accelerate deal velocity, reduce friction for sales in the quoting & contract processes, and owning deal structuring for high complex deals.

About The Role The Senior Associate on the Commercial Ops team will be managing aspects of the deal approval process including establishing policies over deal execution to ensure accuracy of system data and approvers to maintain compliance, while enabling DoorDash velocity by optimizing sales productivity. This position will play a key role in expanding the Commercial operations function across DoorDash while enabling strategic opportunities and providing critical support to the sales organization that will drive efficiencies, and more robust controls. In addition, you will be proactive in identifying and implementing systems and process improvements to help grow and scale the business.

You’re excited about this opportunity because you will have…

• 2-4 years experience in a fast growing preferably tech environment
• Develop effective and repeatable deal processes, identifying process improvement, automation, and simplification to reduce cycle time
• Be an enabler of deal formation and execution, focusing on minimizing cycle times
• Identify and lead projects to execution, leveraging AI where applicable, to drive process improvements to expedite deal velocity.
• Drive reporting and monitoring across several different queues and independently tackle an array of complex deal scenarios.
• Ability to communicate and influence across teams and senior management.
• Ability to develop relationships across various stakeholder groups including legal, sales, sales operations, accounting, finance and product management to complete objectives
• Establish and maintain approval matrix across all stakeholders and systems and streamline approval flows.

We’re Excited About You Because…

• Have previous experience in Deal Desk, Customer Experience, or Sales Operations
• Self-motivated and able to work under pressure; diligent with deliverables and deadlines, able to prioritize multiple deliverables simultaneously
• Attention to detail to drive accuracy with a strong bias for action structure complex deals that may require multiple stakeholder approvals in a timely manner.
• Experienced navigating and problem solving sub-optimal system, processes, and ambiguous situations that lack structure
• Strong analytical skills along with the ability to demonstrate practical judgment in ambiguous situations
• Takes initiative in identifying root cause of issues and working with stakeholders on longer term solutions
• Export communicator who is able to build strong relationships with sales and cross functional partners and is able to demonstrate the impact of their contributions
• Technical aptitude to work with multiple systems including Salesforce, JIRA, and Contracting Software
• Have advanced knowledge of Salesforce, Contract Lifecycle Management tools (e.g Ironclad), and Google Suite
• Bachelor’s degree, Finance, Business, Economics, or other relevant fields preferred
• You map complex operational workflows, diagnose data gaps, and architect AI-driven solutions end-to-end—from process discovery through prototype to production deployment. You build in AI tooling (e.g., Claude, ChatGPT, etc.) and ship real automation that eliminates manual work, closes visibility gaps, and accelerates decision-making across the business. You think in systems, not features. You treat every broken process as a build opportunity and every data gap as a use case waiting to be deployed. This is not an AI-curious role; this is an AI-native operating environment where you are expected to build, test, and iterate continuously.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See Below For Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.

$88,400—$130,000 USD

About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.