Senior Analyst, Recruitment Process Strategy
American Express•East Sussex, England, UK
fulltime
Other
3+ years
At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
The Sr Analyst, Recruitment Process Strategy sits within the Talent Acquisition Center of Excellence (COE) and plays a critical role in strengthening and optimizing end-to-end recruitment operations. This role focuses on safeguarding candidate and organizational trust by improving the global careers site experience, management of external job boards, enhancing process governance, and identifying competitive opportunities through market benchmarking.
The Sr Analyst plays a key role in shaping how candidates experience our brand across the careers site and job boards. This role is responsible for maintaining, updating, and enhancing all site content ensuring accuracy, visual consistency, accessibility, and a compelling narrative aligned to our employer brand. The analyst also supports continuous improvements across recruitment processes by analyzing user behavior, identifying enhancement opportunities, and partnering with cross-functional teams to elevate the overall candidate experience.
Manage content enhancements across the global careers site, supporting new site features, integrations and end to end testing
Conduct ongoing audits and quality checks across internal and external processes to ensure adherence to global recruitment standards
Project manage complex, cross-functional initiatives across Talent Acquisition, Tech, Product, Risk and Legal partners
Support the development and execution of the Talent Acquisition AI strategy by conducting AI research, documenting use cases, synthesizing insights, and creating materials to enable recruiter adoption
Identify gaps or inefficiencies in the recruitment process and propose improvements backed by data and stakeholder insights to streamline workflows, and improve overall efficiency
Manage job board strategy (LinkedIn, Glassdoor, Indeed)
Ongoing research on recruitment best practices, talent market trends, to support strategic decision-making within Talent Acquisition
Track KPI's and manage reporting dashboards to measure the effectiveness of process controls and governance mechanisms
Minimum Qualifications
3+ years of experience in Recruitment Operations, Recruitment Marketing, Employer Branding or Risk Mitigation functions
Strong analytical skills with the ability to translate complex data into actionable insights
Familiarity with applicant tracking systems (ATS), career site platforms, and digital analytics tools
Excellent written and verbal communication skills
Ability to influence stakeholders and manage cross-functional projects
Preferred Qualifications
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.