Job Description Summary
The Field Service Specialist is a technical expert on at least one modality and may be proficient in multiple modalities. Acts as the primary GEHC Services face to the customer. Responsible for resolving advanced service repair needs and installations of customer equipment and drives customer satisfaction through Service Excellence.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Job Description
Key Roles and Experiences
- Perform advanced troubleshooting and repair on customer equipment.
- Perform installation, validation and maintenance on assigned equipment
- Lead, instruct and assist less experienced Field Engineers and provide coaching and feedback to team members.
- Technical expert for escalations and FMI's for one or more modalities.
- Lead communications with customers and serve as escalation point for customer related concerns, including installations
- Own customer issues from dispatch or identification of issue to resolution. Proactively engage with other team members to ensure appropriate solution for the customer
- Co-lead regular team or modality meetings as required.
- Assist Area Service Leader in creating growth and/or deployment strategies.
- Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
- Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing including metrics and ordering parts
- Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
- Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues
- May include application training of clinical or scientific staff on designated equipment
- Work location: Lima, OH
Qualifications/Technical Requirements
- Educational and Technical Requirements
- Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment
- Or high school diploma/GED and 8 years of relevant experience
- Advanced technical capabilities in imaging equipment including troubleshooting, repair and installation
- Must have and maintain a valid Driver’s License
- Experience with Web applications as well as Microsoft suite of products
- Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
- Ability to be available after hours and/or work a rotating on-call schedule including weekends
- Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Preferred Qualifications
- Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
#Remote
We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided:
No