Terminal Manager

Salary Range: $80,500 - $88,780 per year

The base salary offered may vary depending on location, job-related knowledge, skills, and experience. Restricted stock units will be provided as part of the compensation package.

Operations Manager

We are Wayfair; we deliver a best-in-class customer experience in the furniture and home space

because of people like you, who are driven, determined, collaborative, and thrive in a fast-paced

environment. In order to maintain our high level of delivery standards and meet our customer’s

needs, the Wayfair Distribution team plays a key role in improving customer satisfaction and

driving repeat business. We’ve been busy building a best-in-class logistics network that allows

us to delight customers by speeding up deliveries, adding services, and reducing damage using

our own physical, asset-based warehouses. We are looking for talented hard-working

individuals to join our growing team - your professional home awaits you at Wayfair!

What You’ll Do

• The Warehouse Manager will collaborate with our Supervisor team to solve immediate

day-to-day operational issues.

• Develop robust, trusting relationships with key stakeholders and senior leadership, and

identify opportunities to improve the Warehousing productivity. You’ll command a strong

senior presence, and build a team of high performing Supervisors.

• Monitor and drive key service level metrics for fulfillment to ensure that we are providing

excellent customer experience and delivering on our promise.

• Support operational strategy and innovation to drive business goals for revenue,

operational performance, and profitability.

• Manage, coach, develop team of Operations Supervisors.
• Manage multiple priorities in a face-paced environment with effective communication and

thorough follow through.

• Establish sound process improvement initiatives that drive year over year improvement,

as well as streamline and optimize day-to-day operations.

• Assume full responsibility for the safety, customer experience, employee experience,

quality, and cost of your Home Delivery Operation Terminal - this is your site - get excited

to Be an Owner

• Build a partnership with our Delivery Partners ensuring your operation has the needed

outbound capacity and provides an exceptional home delivery customer experience

What You’ll Need

• Bachelor Degree or equivalent work and/or military experience.
• 5+ years of operations management experience.
• Strong administrative, organizational, managerial and communication skills.
• Analytical ability necessary to gather and interpret data, and develop, recommend,

implement solutions

• Able to work collaboratively across functions and synthesize multiple points of view into

a streamlined action plan. Able to effectively drive results in a fast-paced and rapidly

growing company.

• Senior presence with thoughtful, articulate communication style. Adept at communicating

up and down and at pivoting approach depending on the audience’s needs.

• Familiarity with Excel and SQL are a plus.

Assistance For Individuals With Disabilities Wayfair is fully committed to providing equal opportunities for all individuals, including individuals with disabilities. As part of this commitment, Wayfair will make reasonable accommodations to the known physical or mental limitations of qualified individuals with disabilities, unless doing so would impose an undue hardship on business operations. If you require a reasonable accommodation to participate in the job application or interview process, please let us know by completing our Accomodations for Applicants form.

Need Technical Assistance? For more information about applying for a career at wayfair, visit our FAQ page here.

About Wayfair Inc. Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair – and world – for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.