At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
This Senior Manager role sits within the Global Customer Experience organization and will be a critical part of the Enterprise Engagement team, leading and implementing global strategic initiatives that support the TLS Future is Now 2.0 transformation agenda. These initiatives require not only cross-functional coordination and collaboration across TLS, but also the Enterprise, supporting both the strategic direction of the initiative as well as its planning and execution.
We are looking for a highly skilled technical Program Management Office Manager. The ideal candidate will have experience working in e-commerce environments and be comfortable managing complex, technical projects with multiple stakeholder
How will you make an impact in this role?
Program Management:
- Support the stand-up of the PMO framework, including defining and engaging appropriate workstreams and owners to deliver on the strategy
- Ensure clear definition of roles, responsibility & accountability as it relates to the program framework and milestones
- Partner with workstream owners to manage and drive the workstreams forward to deliver on project milestones and to drive speed in decision-making, prioritization and escalations
- Proactively identify, raise and solve roadblocks to keep projects on track
- Provide day-to-day program management structure and support, including milestone tracking, RAID updates, status reports, scorecard tracking and ensuring the proper meeting cadence is in place to support communication across teams and to leadership
- Coordinate with market resources for operational readiness and change management of initiative launches
- Regularly interact with senior executives on program status, issues and to facilitate decision making
Industry & technical:
- Possess a detailed understanding of web and mobile application architecture, including APIs, databases and cloud infrastructure
- Provide guidance on best practice on how to manage new technical portfolio management to implementation.
- Configure and manage Airtable databases, automations and integrations for project tracking and reporting
- Develop structured workflows using Airtable to support cross-functional teams
Minimum Qualifications
- Proven, extensive experience leading complex project and programme initiatives end-to-end within structured governance environments
- Strong product management exposure, with demonstrated experience partnering closely with Product and Technology teams to shape roadmaps and drive delivery outcomes
- Demonstrated success delivering enterprise-scale, multi-workstream transformation programmes
- Experience operating within large, highly matrixed organisations, managing cross-functional and cross-market stakeholders
- Deep expertise in governance, planning, risk management, funding alignment and executive-level reporting
- Ability to translate complex technical concepts into clear, structured and actionable programme direction
Preferred Qualifications
- Experience in digital or e-commerce environments
- Familiarity with digital UI/UX change management
- Experience supporting global platform migrations or large-scale digital transformation initiatives
- Experience contributing to enterprise-level risk assessments and mitigation planning
- Strong understanding of platform ecosystems and how digital front-end experiences integrate with mid- and back-office workflows
Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
