This role is for one of the Weekday's clients
Min Experience: 2 years
Location: Bengaluru
JobType: full-time
We are seeking a Customer Success Executive to oversee customer relationships within the US market, focusing on driving renewals, expanding accounts, and generating new opportunities within existing clients.
This position demands an individual who can establish strong customer connections, comprehend their business requirements, and uncover growth prospects while ensuring customers receive maximum value from WizCommerce solutions.
RequirementsResponsibilities:
Manage and maintain customer relationships post-implementation for designated US market accounts
Drive revenue growth through renewals and expansions by spotting upsell and cross-sell opportunities
Proactively identify and develop new opportunities within existing accounts, collaborating with the sales team to close them
Conduct regular check-ins, business reviews, and discussions on product adoption with customers
Ensure customers fully leverage the platform's capabilities, leading to increased retention and satisfaction
Monitor product usage and customer health indicators to detect risks and opportunities
Serve as the main contact for customer queries, feedback, and escalations
Collaborate closely with product, support, and sales teams to enhance the overall customer experience
Keep accurate account records and track opportunities in the CRM system
Required Skills & Experience
Minimum of 2 years' experience in Customer Success, Account Management, or Client Success roles
Preferably experienced working with clients in the US or international markets
Proven track record in driving renewals, expansions, or revenue growth within existing accounts
Excellent relationship-building and communication abilities
Skilled at identifying growth opportunities within customer accounts
Strong problem-solving skills and a customer-centric approach
Willingness to work shifts from 3 PM to 12 AM IST
What We're Looking For
A Customer Success professional with a strong focus on revenue generation
Highly responsible with proactive communication skills
Capable of balancing customer satisfaction alongside revenue growth
Someone who thrives in a fast-paced startup environment
Skills
Upselling
Cross Selling
Account Expansion
ATS Match is available
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