Job Summary
The role will involve establishing and nurturing relationships with channel partners to promote and sell our products or services. You will play a critical role in expanding our business through strategic partnerships and ensuring the successful onboarding of new partners. This role requires strong knowledge and experience in Sanctions, AML (Anti-Money Laundering), and Financial Crimes. The position will focus on Customer Due Diligence (CDD), website assessment, risk assessment associated with merchant onboarding, and Transaction Monitoring, covering all aspects of business model validation and compliance.
Roles and Responsibilities
● Conduct onboarding and ongoing customer due diligence.
● Conduct and perform quality control relative to a variety of investigation types, including suspicious activity, sanctions, and enhanced due diligence (EDD).
● Manage daily escalation queues, handling complex or exception cases from business and operations teams.
● Participate in process improvement, identifying and implementing best practices in effective and innovative ways.
● Serve as a Subject Matter Expert (SME) with comprehensive knowledge about AML policies, fraud control, risk categorization policies, monitoring, evaluation, review, and associated reporting.
● Demonstrate excellent knowledge of reporting procedures and record-keeping guidelines.
● Maintain the ability to communicate clearly and precisely to the point with stakeholders.
● Should be familiar with essential screening tools, including Dow Jones and LexisNexis.
Qualifications Required:
- Experience/Knowledge:
○ Knowledge about a customer support application or CRM, such as Freshdesk.
○ Familiarity with Stages/levels of chargebacks, penalty involved at the arbitration
stage, technical chargebacks, Visa/Mastercard guidelines (in brief), and reason
codes in relation to fraud chargebacks.
- Core Skills:
○ Communication Skills: Exceptional verbal and written communication.
○ Listening Skills: Ability to understand, anticipate, and resolve queries arising from various stakeholders.
○ Attention to Detail and Accuracy: Excellent organizational and multitasking skills,with the ability to identify anomalies or suspicious behaviors.
○ Interpersonal Skills: Friendly and pleasant demeanor over the phone and email.
**Education
:** Bachelor's Degree.
**Location:
Bangalore**
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