Senior Analyst- GFS-CTC FO-Collections-Hyderabad

Summary Position Summary Senior Analyst— Global Finance Services – Credit Control/Accounts Receivable We are looking for professionals with strong accounting skills, who are looking forward to making a career in the Finance field. Work you’ll do As a part of this team you will be involved with:

• Daily activity — Working on customer queries: To work on all accounts receivable queries received from internal and external client each day in a prompt, professional and efficient manner.
• Contact client via phone, email and make sure the collection queries are resolved on time.
• Understanding and complying with firm’s policies and procedures in relation to Debtor Management and the firm’s business rules.
• Schedule and send monthly account statements and chaser letters to customers.
• Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries.
• Monitor customer account details for non-payment, delayed payments and other irregularities.
• Research and resolve payment discrepancies.
• Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
• Communication: Should be able to communicate effectively with peers and senior team members and client service teams.
• Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager or senior analyst

KPIs

• Reduction of aged AR items especially that are over 90+ days.
• Strong adherence to TAT for responding to email and telephone queries.
• Completion of all required training programs, contribution to continued process improvement
• Participation in team and service line events

Key Competencies

• Attention to details and accuracy
• Good oral and written communication skills
• Organizational skills
• Information management
• Problem analysis and problem-solving skills
• Team player
• Sense of urgency
• Customer service Skill

**Work location: Hyderabad

Shift timings: 10 : 30 AM – 7 : 30 PM OR 2 PM –11 PM IndiaTime (To be confirmed at final selection)** Timesmayvaryduringcriticalfinanceperiods(period-endclose) . The team At Deloitte, GFS Operations which is a part of the Global Finance Services maintains and performs book keeping and internal accounting of the firm through — Procure to Pay (PTP), Client to Cash (CTC), Record to Report (RTR) & Financial Integrity.

Qualifications Required:

• B.com
• 3-6 years of relevant experience in collections
• Basic knowledge of Accounts Receivable function and its importance
• Should be able to work with numbers.
• Effective completion of typing test with 35–40 words per minute minimum
• Working knowledge of SAP would be an added advantage
• Good Knowledge of MS Office tools including email skills
• Good understanding of quality aspects (TAT, accuracy, and audit)
• Should have a positive attitude.
• Oral and written communication should be good.
• Able to be work in different shifts including weekends, if required.
• Should be multi tasker and work in fast pace environment

How You’ll Grow At Deloitte, we’ve invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people’s growth and development. Explore DU: The Leadership Center in India

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Requisition code: 300234