Customer Engagement Manager
myKaarma•Nevada, United States
fulltime
Management and Manufacturing
4+ years
At myKaarma, we’re not just leading the way in fixed ops solutions for the automotive industry—we’re redefining what’s possible for dealership service centers. Headquartered in Long Beach, California, and powered by a global team, our industry-leading SaaS platform combines communication, scheduling, and payment tools in one seamless solution that keeps dealerships and vehicle owners connected. With myKaarma, every service interaction flows effortlessly, bringing good karma to customers and service teams.
Rooted in the principles of the Toyota Production System, we operate with precision, efficiency, and a relentless focus on continuous improvement to deliver a better experience for all. We’re looking for innovators, problem-solvers, and tech enthusiasts passionate about building solutions that people love to use. If you’re ready to make an impact in an industry ripe for change, join us at myKaarma and help shape the future of automotive service.
Title: Customer Engagement Manager Role: Full time Preferably located in West or Central Time Zone (USA) Own and Grow Client Relationships
Drive Product Engagement and Operational Excellence
Deliver Client Success with Accountability
Partner Strategically Across Teams
Champion Continuous Improvement
Growing Your Career
What You Should Know (The Real Talk) Every job has its highlight reel - and its hard truths. We believe in transparency, so here’s what to expect:
You’re the Frontline. When something breaks, doesn’t work, or isn’t understood, you’re the first person a customer turns to. You’ll be the calm voice in a storm, and sometimes that means absorbing frustration that isn’t your fault.
Not Everyone is Easy to Work With. Some customers may be unresponsive, difficult, or even outright disagreeable. Your ability to stay professional, patient,and proactive is key to your success.
You’re the Frontline. When something breaks, doesn’t work, or isn’t understood, you’re the first person a customer turns to. You’ll be the calm voice in a storm, and sometimes that means absorbing frustration that isn’t your fault.
Not Everyone is Easy to Work With. Some customers may be unresponsive, difficult, or even outright disagreeable. Your ability to stay professional, patient, and proactive is key to your success.
The Work is Never “Done.” This is a client-facing, relationship-driven role. Inbound requests will keep coming, and your book of business will always evolve. If you need a neat checklist you can finish and call it a day, this might not be the best fit.
It’s a High-Ownership Role. You’ll be juggling multiple responsibilities, shifting priorities, and wearing many hats—often without a roadmap. That’s exciting for some and exhausting for others. Know yourself.
Your Qualifications
We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications. Total Rewards at myKaarma Benefits At myKaarma, we offer a comprehensive Total Rewards package that extends beyond the base salary. Our commitment to competitive compensation includes bonuses and benefits that support both personal and professional well-being:
The starting salary range for this role is $70,000 + Bonus depending on experience and qualifications, reflecting our dedication to competitive industry compensation. Additional details about our Total Rewards package will be shared during recruitment.
Our Commitment to Inclusion At myKaarma, diverse perspectives drive innovation and success. We are committed to creating a safe, welcoming, and inclusive workplace where every employee feels valued and empowered and can do meaningful work. Our mission to deliver exceptional solutions to our clients is strengthened by the unique contributions and perspectives of our team members from all backgrounds.
As an equal opportunity employer, myKaarma prohibits any form of unlawful discrimination or harassment based on race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, age, veteran status, or any other status protected by applicable laws in the regions where we operate. We adhere to all EEOC regulations and actively promote an environment that celebrates and supports diversity, equity, and inclusion for all.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. Reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on myKaarma. Please let us know if you require reasonable accommodations during the application or interview process by filling out this form.
myKaarma participates in the E-Verify Program .
myKaarma considers candidates requiring work authorization on a case-by-case basis. Sponsorship may be available for exceptional candidates depending on role requirements and business need.