Service Desk

Tata Consultancy Services•Mumbai, Maharashtra, India

fulltime

Information Technology

2+ years

About the role

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.

What we are looking for

Role: Service Desk

Experience Range: 2 – 6 Years

Location: Bangalore / Mumbai

candidates should come to office for Walk in Drive(Face to face Interview)

Weekend Walk-in Drive: 28 March 2026(Saturday)

Timing: 10AM to 1PM

Must-Have:

Provide first level technical support via voice calls and chat for end users.
Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow .
Hands‑on experience with ServiceNow
Follow ITSM/ITIL best practices for incident and request management.
Must be familiar with ITSM processes
Troubleshot issues related to hardware, software, network connectivity, and user access.
Proficiency troubleshooting common IT issues: Active Directory, VPN, Citrix, VDI .
Ensure timely resolution or escalation of tickets within defined SLAs.
Maintain accurate documentation of issues, solutions, and user interactions.
Collaborate with internal teams to ensure seamless service delivery.
Participate in EST Hours rotational shift , including nights, weekends, and holidays.
Report to the office daily as per company policy.
Experience supporting global users
Maintain high levels of customer satisfaction

Interested candidates pls share your cv to mailid: c.nayana@tcs.com with subject " Service Desk" for further Discussion

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