Senior Analyst - Instructional Designer
American Express•Phoenix, AZ
fulltime
Other
3+ years
At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
American Express Global Commercial Services (GCS) is the global leader in commercial payments, driving innovation and growth for businesses worldwide. To sustain this momentum, our Learning & Development team within GCS Sales Enablement is seeking a Senior Instructional Designer to lead the design and management of high-impact learning solutions for our commercial sales organization.
This role will combine learning design with content governance and inventory lifecycle management. You’ll oversee the content management strategy, own the content renewal pipeline, and refresh legacy materials to ensure all learning assets remain timely, relevant, and aligned to business priorities. Your work will directly empower our frontline teams, sales, account development, and leadership, to deliver a consistent brand and value proposition, driving measurable business outcomes.
This role blends creativity with structure and is ideal for someone who thrives at the intersection of content strategy, operational excellence, and instructional design. Your work will ensure our learning ecosystem remains current, impactful, and aligned to the business priorities that drive American Express forward.
Content Development & Curation:
Program Management & Organization:
Collaboration & Communication:
Minimum Qualifications:
Preferred Qualifications:
Salary Range: $78,000.00 to $124,750.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our
Colleague Benefits Site
.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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