Process Improvement Program/Project Manager

Job Description You are a strategic thinker passionate about driving solutions. You have found the right team.

As a Program/Project Manager in our dynamic team, you will be responsible for reading and understanding business requirements, coordinating with stakeholders for test planning, actively participating in UAT calls, writing and executing test cases, reviewing test cases, and providing feedback. You will also be required to manage regulatory requirements and handle project/program management tasks and reporting.

Job Responsibilities

• Understand, analyze, and clearly articulate test requirements to Technology, Compliance, AD, Product, Operations, and QA teams.
• Manage end-to-end test management, covering defect management, EOD reporting, project planning/execution, and timeline estimation.
• Maintain program documentation, including objectives, test strategy, test plans, and entry/exit controls per best practices.
• Identify defects and gaps, assign ownership, and track through to closure.
• Track testing progress and ensure deadlines by partnering closely with the AD team.
• Assist with business process design to capture technology impacts on current processes.
• Manage program-level timelines and drive regular stakeholder engagement.
• Contribute to business analysis activities as required by the program.
• Communicate project status, issues, dependencies, and risks proactively to management and stakeholders.
• Assess project issues and risks, and identify pragmatic solutions to meet objectives.
• Lead teams of testers, business analysts, and automation experts, and articulate issues/risks using RAID logs and scorecards.

Required Qualifications, Capabilities And Skills

• You must have 12+ years of experience
• You must hold a Bachelor's degree or above
• Demonstrate good project management, business analysis and test planning skills.
• Break down problems/situations logically into their essential parts and draw reasonable conclusions based on analysis.
• Identify issues, problems, and opportunities, determining whether action is needed and taking appropriate action proactively.
• Communicate at all levels in a clear, concise, and fluent manner, escalating problems and issues in a timely manner.
• Manage stakeholders effectively, including Product, Operations, PMO, QA, and UAT leads.
• Utilize strong analytical skills, with knowledge of MS Projects, Excel, PowerPoint, Word, JIRA and automation tools.
• Write automated tests and understand common defect and data-management tools, with advanced knowledge of software lifecycles and test automation strategies.
• Work effectively with teams and stakeholders to develop relationships and achieve common goals, demonstrating proficiency in a business function and understanding the broader business context

ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.