**About Eightfold** Eightfold is a global leader in AI-native enterprise talent platform, trusted by the world’s largest & most respected fortune 500 organizations. Our platform is built from the ground up operating at scale across Azure and AWS, deployed in multiple regions globally, including IL4-compliant environments for US Government, supporting users in 100+ countries and 30+ languages. Today, Eightfold is at the forefront of agentic AI, delivering intelligent agents that actively drive outcomes across hiring and talent workflows, while much of the industry is still experimenting with prototypes. Backed by over $410M in funding and valued at $2B+, we are defining the next era of agentic talent systems.
What sets Eightfold apart is not just the technology & our mission, but the team behind it. We are a deeply technical, execution-driven organization that values ownership, collaboration, and high standards. Our engineers, product leaders, and go-to-market teams work closely together — in person and across functions — to build systems that scale in the real world. If you’re excited to work on hard problems, move with urgency, raise the bar every day, and help build agentic systems that transform how the world works, Eightfold is the place to do it.
About The Role We are looking for a Staff Software Engineer – Customer Engineering to serve as a senior technical leader at the intersection of product engineering, platform architecture, and enterprise customer success.
In this role, you will own the most complex and high-impact customer-facing technical challenges across the Eightfold platform. You will design and implement scalable solutions for enterprise customers, lead technical escalations, influence product direction based on real-world customer needs, and mentor engineers across teams.
This is not a support role. While the position involves deep engagement with customer issues, the focus is on engineering durable solutions, improving platform capabilities, and eliminating entire classes of problems, not providing ongoing ticket-based support.
What You’ll Do Enterprise Customer Engineering & Escalations
Customer-Driven Product & Platform Development
Technical Leadership & Ownership
Mentorship & Engineering Excellence
Qualifications
Preferred Qualifications
Why Join Eightfold.ai
Pay Transparency Please note this role is categorized as onsite or hybrid in Santa Clara, CA The base salary ranges below are provided for pay transparency. Base pay is only one piece of our total compensation package as this role is eligible for bonus and equity awards. Compensation varies depending on a number of factors including qualifications, skills, competencies, experience and zones which are determined by location. Zone A is SF Bay Area, CA .
Zone A Base annual salary range: $187,000 to $250,000 + discretionary annual bonus up to `20% + pre-IPO equity (stock options).
Hybrid Work At Eightfold, we believe our best work happens when we collaborate closely, learn from one another, and build together. We follow a hybrid work model that combines flexibility with a strong emphasis on in-person collaboration to foster innovation, culture, and rapid execution.
Employees based near our Santa Clara, CA office are expected to in the office three days per week, as we believe regular in-person engagement is essential to how we build high-impact products and strong teams.
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.
Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.
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