The Opportunity

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description What you get to do in this role:

Drive Improvements in performance, scalability and reliability of ServiceNow Platform, products and services
Work within agile software development process, certify products for release readiness in terms of performance, scalability and reliability
Benchmark key business flows against production scale infrastructures, data volume and concurrency to simulate large customers
Review customer usage patterns, customer logged performance defects and enhance performance test coverage based on gaps identified. Proactively suggest performance use cases and data loads for testing
Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform
Architect and drive complex performance engineering projects that measure the characteristics of systems running under dynamic, real-world workloads
Log and track performance bugs, collect and report performance metrics
Support engineering organizations in troubleshooting or addressing issues with performance environments, maintain test branches and support merge activities
Stay up-to-date with latest developments in the industry on performance testing practices and apply them in performance testing initiatives. Learn quickly when facing new situations, apply new concepts and principles to address problems

Enable peers in engineering, customer support, and cloud teams to leverage tools built to provide related services

Qualifications

8+ years of experience in architecting and driving performance testing / engineering projects and solutions. Proven experience with concurrency, multithreading, and distributed system architectures
Strong hands-on technical skills and experience in developing performance testing strategy, performance testing process in enterprise software platforms and applications
Proven skills in JMeter and/or other industry standard performance testing frameworks such as Load Runner
Strong skills in monitoring & reporting frameworks such as Splunk, Grafana
Highly skilled in DB SQLs, analyzing performance issues at DB layer and recommending solutions
Skilled in scripting / programming with languages such as Java, Java Script, Python , Shell scripts
Ability to carry out root cause analysis of complex performance issues, analyze results and recommend solutions
Solid understanding and experience with agile software development methodologies
Ability and experience in working with globally distributed cross-functional teams to drive results
Strong problem-solving and analytical skills with an aptitude for learning new technologies
BS/MS Degree in Computer Science or equivalent with proven experience in performance testing/engineering for mission critical software products & services

Additional Information

Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Staff Quality Performance Engineer

The Opportunity

About ServiceNow