Service Desk lead
Tata Consultancy Services•Bengaluru, Karnataka, India
fulltime
Administrative
5+ years
Role : Service Desk lead
Experience : 5 to 8 years
Location : Bangalore, Chennai
Key words : IT Service Desk, IT Help Desk
Desired Competencies (Technical/Behavioral Competency)
Leadership & People Management - Proven ability to lead large teams, manage multiple services or 24/7 services, and build a high-performance culture.
Strong knowledge of ITIL framework and service desk operations.
Experience in managing IT support teams (minimum 5+ years, with at least 2 years in a lead role).
Excellent leadership, communication, and problem-solving skills.
Familiarity with ticketing tools (e.g., ServiceNow, Remedy).
Ability to handle high-pressure situations and escalations effectively.
Previous ITSM / Incident management or Service desk experience managing cases and troubleshooting incidents
Strong knowledge in capacity management, resource planning, reporting & analytics.