At American Express, our culture is built on a 175-year history of innovation, shared
values
and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Team Background
American Express Travel & Lifestyle Services (TLS) provides our Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience. It is our mission to become essential to our customers by providing differentiated products and services. To accomplish this, we must make Membership come to life every day. The Global Customer Experience and Digital Platforms Team (GCX) seeks to enable, evolve, and innovate the TLS customer experience. This includes assessing today’s customer journeys and associated servicing models, suggesting strategic opportunities for improvement, developing roadmaps for these solutions, collaborating with teams across TLS, piloting ideas for quick learning, and leading full execution of these projects end-to-end.
The team is also responsible for providing intuitive digital experiences to grow Card Members’ engagement and empower advancements in self-servicing, digitized value, and online channel growth, as well as focusing on the end-to-end Agent experience for digital and phone-based servicing.
The team drives software product management as well as overall business strategy—with innovation at the core of everything we do.
Role Description
The Vice President, Digital Product – Data, Personalization & AI will lead the strategy, development, and adoption of data, insight, personalization, and AI capabilities for the TLS business.
This is a high-impact, enterprise-wide role responsible for applying modernized data platforms to enable differentiated customer and agent experiences and drive measurable business growth.
The role requires a leader who can build scalable data and AI capabilities while driving their adoption across products through enterprise influence and partnership. This leader will co-own business outcomes (e.g., revenue, engagement) with Marketing and business teams, while directly owning capability delivery, adoption, and impact realization.
Responsibilities
Qualifications
Preferred Qualifications
Location
Salary Range: $176,750.00 to $282,000.00 annually + bonus + equity (if applicable) + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
For a full list of Team Amex benefits, visit our
Colleague Benefits Site
.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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