Program Manager (Client Services)

Adobe•Mumbai, Maharashtra, India

fulltime

Project Management and Information Technology

10+ years

About the role

Our Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Job Summary The Program Manager is responsible for leading complex, multi-track client engagements from initiation through successful delivery. This role requires strong program and project management expertise, a solid technical foundation, and proven experience driving large-scale digital transformation initiatives. The Program Manager will collaborate closely with cross-functional teams - including sales, engineering, product, creative, and strategy - to deliver high-quality solutions, with a focus on implementing Adobe Experience Platform (AEP) and related services.

Key Responsibilities

Program & Project Leadership

Manage integrated, multi-track projects and large-scale programs.
Oversee project estimation, resourcing, and delivery planning.
Define and enforce governance, processes, and scope management.
Drive execution to ensure on-time, on-budget, high-quality delivery.

Client & Stakeholder Management

Serve as the primary point of contact for client executives and stakeholders.
Build strong peer-level client relationships, managing expectations, negotiations, and escalations.
Ensure high levels of client satisfaction through proactive engagement and communication.

Team Leadership & Collaboration

Lead diverse, globally distributed teams of 15+ across marketing, technology, creative, and production functions.
Provide clear objectives, direction, and motivation to maximize team performance.
Foster a collaborative and accountable work environment.

Risk & Quality Management

Identify, assess, and mitigate risks and issues across projects and programs.
Establish quality standards and continuously apply lessons learned.
Promote best practices in project management and delivery.

Business Development Support

Partner with sales and account leadership on new business opportunities.
Contribute to solution design, proposals, and program roadmaps for future engagements.

Qualifications

Bachelor’s degree or equivalent professional experience required.
10–12 years of progressive project/program management experience
Demonstrated success managing end-to-end project lifecycles, from business development to delivery.
Extensive client management experience, including executive-level relationship management and negotiations.
Strong expertise in Agile methodologies
Proven ability to lead large, diverse teams in dynamic, globally distributed environments.
Excellent communication, organizational, and leadership skills.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.

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