Company Intro
Chargebee is a leading global revenue growth management platform that powers subscription businesses at scale. Our suite includes billing, retention, revenue recognition, and analytics solutions, helping businesses accelerate growth, improve customer retention, and adapt quickly in an evolving market.
Our mission is to empower businesses to maximize revenue and customer loyalty through flexible, scalable, and intelligent solutions.
Job Intro
As a Technical Success Manager (TSM), you will be the primary technical partner for a portfolio of mid-market customers. Your focus will be to drive product adoption, ensure technical success, and help customers get maximum value from the Chargebee platform.
You will work closely with Account Managers, Support, and Product teams to solve customer challenges, optimize workflows, and improve overall customer experience. This role is ideal for someone who enjoys solving business problems through technology and working closely with customers in a fast-paced SaaS environment.
Work closely with fellow TSMs to identify patterns of customer issues, touchpoint dependencies and product gaps and make recommendations with leadership to solve it via product resolutions and AI automations.
Key Responsibilities
Qualifications
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