Desktop Support Analyst

Unisys is an Information Technology and Business Consulting firm providing project-based solutions, software solutions and professional staffing services. –

"Those authorized to work in the United States are encouraged to apply. We are unable to sponsor at this time.

Job Title: Junior Systems Analyst

Location: Rockville, MD

Duration: 6 months with high possibility of extension

This position provides a range of IT services, including help desk, deskside support, Windows workstation engineering and maintenance, managed print services, ITSM, Active Directory services, and video conferencing, among others. The Deskside Services Technician is responsible for providing consulting, oversight and integration support of existing hardware, software, and new system initiatives directly to end-users at customer sites.

Primary Responsibilities:

• Deskside support for any user where a ticket has been dispatched from the Service Desk

• Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include:

a. Install OS

b. Rename computer

c. Join Domain

d. Install software as per onboarding form

• Break/Fix support for end-user computer devices

• Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device

• Install specialty software which is not packaged in SCCM (software installed in small quantities)

• Order parts to repair hardware, with approval leadership.

• Assess issues and diagnose problems with local printers

• PIN PIV Resets utilizing security solutions

• Install local printer

Required skills:

• Deskside support for any user where a ticket has been dispatched from the Service Desk

• Stage devices (phones and computers) in preparation for deploying them to the users. Staging will include:

a) Install OS

b) Rename computer

c) Join Domain

d) Install software as per onboarding form

• Break/Fix support for end-user computer devices to include laptops, desktops and peripheral hardware.

• Deployment and retrieval of new end-user devices to end users, including a brief tutorial to familiarize the user with the device

• Install specialty software which is not packaged in SCCM (software installed in small quantities)

• Order parts to repair hardware, with approval leadership.

• Assess issues and diagnose problems with local printers

• PIN PIV Resets utilizing security solutions

• Install local printer

Desired Skills:

• Presentation and communication skills

• Ability to work quickly, accurately, and efficiently under tight deadlines.

• Must be highly organized, proactive, and collaborative.

• Ability to work independently and as part of a team and be flexible and agile to meet quick turnarounds and hard deadlines.

• Knowledge with other tools and techniques specific to this service area to efficiently conduct the transition of current data, information, and knowledge.

• Proficiency with ServiceNow

• Knowledge with Windows 10 and Windows 11

• Knowledge of MS Office 365 suite

#LI-CGTS

#TS-3262