Business Support, Facilities Support

Role Purpose The key focus for this role is to create a single, visual point of contact for BlackRock employees. To act as the primary interface between the operations of BlackRock, its clients and our supply partners. Providing services to the highest standards, representing BlackRock and JLL values in appearance, presentation, and manners.

You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence and Ethics and Blackrock’s principles to be fiduciary to their clients, passionate about performance and commitment to a better future.

Core Responsibilities

People Coordination

• Give day-to-day direction to on-site Front of House team (where applicable)
• Assist in covering team members in the delivery of first line facilities support and front-of-house services
• Ensure teams are fully informed about operational updates, processes and account wide objectives
• Ensure all training and surveys are completed in a timely manner, including vendors

Client/Stakeholder Management

• Build and develop effective relationships with key stakeholders and clients across all levels
• Monitor procedures to ensure client expectations are conveyed and worked upon
• Recognize risks and issues to operations, escalating early for wider awareness and support
• Deliver excellent customer service to meet or exceed on-site client expectations

Procurement & Vendor Management

• Assist in management of all contractors on site to ensure they perform to required standards
• Support vendors to deliver services on time and within budget
• Ensure vendor performance is consistently achieved through periodic reporting and management meetings
• Maintain an audit ready approach
• Track, purchase and process invoices for day-to-day operational items and consumables

Health & Safety Management

• Conduct regular audits to ensure safety procedures are in place and working
• Ensure all employees are aware of Hygiene, Health and Safety policies
• Record and report all accidents, good catches, and near misses adhering to company procedures
• Ensure all managed equipment is well maintained and in good working order

Site Operations Management

• Be aware of projects that may impact operational delivery, contract or BlackRock risk
• Manage work orders on CMMS (Corrigo) by monitoring upcoming deadlines and due dates
• Work with vendors to ensure correct work order paperwork is received and returned
• Meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs)

Finance Management

• Ensure prompt and accurate management of purchase orders in JLL's financial platform
• Submit Order Requests as necessary through Coupa, BlackRock's financial platform

Risk Management

• Ensure all managed team members, including vendors, adhere to BlackRock's Security training
• Be comfortable escalating early concerns or assistance needed from management team
• Follow established escalation procedures and incident reporting procedures

Required Skills And Experience

• Prior experience in facilities, property management, hospitality or related field (preferred)
• Knowledge of local occupational health and safety requirements, facilities and vendor management
• Problem-solving skills – capacity to deal with ambiguity and solve complex problems effectively
• Ability to effectively deal with stressful situations
• Strong communication skills in English and local language

Critical Competencies for Success

• Firm First mind-set
• Client Focus & Relationship Management
• Project Management & Organizational Skills
• Flexibility and adaptability
• Proactive and professional approach to customer service