Exp Cust Exp Professional

Job Description Job Function SBU Customer Experience LSS

SBG Business Title Process Automation Exp Cust Exp Professional

SBE SBX PA Business Operations Global Customer Care/Customer experience

Department Job Title

PA_India_CX Exp Cust Exp Professional

Detailed Profile

• Responsible for all the commercial aspects of the customer Billing transactions:

• Bid Stage:

• Ensuring scrutiny of the Tender documents from commercial perspective considering Tax planning, EXIM regulation compliance, preparation of transaction methodology for smooth execution
• Organize Earnest Money Deposits (EMD)

• Execution Stage:

• Getting order released in SAP and matching it with Customer PO conditions.
• Follow up with internal and external customers for documents required for dispatch to ensure prerequisite for billing and clearances are in place
• Billing, Documentation for further submission to customer for release of payment, Generate Proforma Invoice, Tax Invoices in SAP
• Ensuring to book Invoice/billing as per Customer PO terms & material movement and driving timely billing as per PO terms
• Organizing issuance of Bank Guarantee and its subsequent collection upon expiry from Customers.

• Post Execution:

• Documentation support for Tax audits/assessments and maintaining repository of such documents for future reference
• Aligning with AD Banker to organize Project Exports approval and periodical reporting to AD Banker.
• Handling Merchanting Trades and compliance to Master Directions of RBI
• Providing supporting documents required for Audits, Tax Assessments, Statutory Forms, etc.

• Knowledge required:

• System/Software/Applications/ERP:

• Basic Level- MS Office - Word, Excel, Power point
• PS/SD Module of SAP
• Basic Level- Trade finance topics like Letter of credits, Bank Guarantees.

• Goods and Services Act

• Basic Knowledge about application of GST Laws and more specific on application of CGST, SGST and IGST, create awareness on the applicability of concessional GST.
• Guide business team on applicability of GST rates, and create a better understanding of Works Contract
• HSN /SAC classification in billing.

• EXIM:

• Basic knowledge about Imports and Exports norms.
• INCO Terms used in Domestic and International Trade

• Experience in Execution of Projects
• Basic knowledge about Insurance requirement in Project
• Good in Communication skills (Verbal/written)

Qualifications

• Qualifications required:

• Graduate in Commerce
• Post Graduate in Commerce / International business / operations/business management or of similar sort would be added advantage
• BBA/MBA- Finance would be added advantage

• Attitude / Behavior required:

• A go getter and self-motivated

• Over deliver on commitments.
• Be committed to putting in your maximum work effort and always do what you say.
• Be the someone people trust to get things done and deliver

• Can you share an example of a time when you took full ownership of a goal or commitment, went above and beyond what was expected, and earned the trust of others by consistently delivering on your promises? What actions did you take, and what was the outcome?”

• Passion for winning:

• Understand and beat the competition.

• Never give up in the face of resistance and setbacks.
• Have fearless accountability for getting results.
• Be consumed with making things better and have an insatiable curiosity for learning.

• Tell me about a time when you faced strong competition or significant setbacks but remained determined to succeed. How did you stay accountable for results, what did you do to outperform or improve on the status quo, and what did you learn from the experience?

• Think Big and make it happen:

• Dream of the possibilities instead of limitations.

• Be willing to re-examine almost anything.
• Innovate with agility, iterate, test, try, take risks.
• Translate the best ideas into realistic, pragmatic, executable plans

• Can you give an example of a time when you challenged conventional thinking and imagined new possibilities? How did you experiment, take calculated risks, and iterate on ideas, and how did you ultimately turn a bold concept into a realistic, executable plan?

• Be Committed:

• Be an evangelist for the company, take responsibility even if others don’t, act like you own this place.

• Speak up and let your opinion be heard, then get behind the decision.
• Create a positive, vibrant environment where people can do their best work.
• Care deeply about the organization.
• Lead by example and work hard.

• Can you describe a time when you acted like an owner of the organization—taking responsibility beyond your formal role, speaking up with your perspective, and then fully supporting the final decision? How did you lead by example to create a positive environment and demonstrate your commitment to the company’s success?

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