Quality Engineer II

Description & Requirements Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Information Technology (EAIT)

EA’s Information Technology (EAIT) team connects the company’s global workforce, ensuring seamless collaboration and operational efficiency. IT supports diverse enterprise needs from game development to marketing and publishing with innovative solutions that foster creativity and productivity. As a member of EAIT, you’ll play a pivotal role in empowering EA’s employees and ensuring the smooth operation of a global digital entertainment leader.

Implement an automated testing infrastructure that covers all layers of the

Mobile/Web/Services technical stack

• Work with the Employee & Studio Experience & Engineering (ESE) Test Manager and

Architecture/Engineering Team to create a sustainable testing toolset, test automation

framework that incorporates the DevOps model in Continuous Integration (CI) and

Continuous Deployment (CD) pipeline, and device inventory

• Develop comprehensive test suites to allow the ESE Team to achieve its project

deployment targets utilizing Agile\Scrum principles while achieving a test coverage of

70%-80% or greater

• Coordinate and work with both on-shore and off-shore resources for:
• Manual testing for areas that don’t meet the test automation parameters
• Creation or modification of automated test suites
• Automation of Load and Performance Testing of service APIs and mobile/web

apps

• User Acceptance Testing activities for a major feature or point releases
• Final rapid sanity/verification regression testing pre-CD activities
• Effectively communicate progress and issues with engineering and product/project managers

to ensure verification & validation signoff of issues for “Ready for Production” activities

• Ensure all testing processes and procedures are well documented with proper technical

specifications and maintainable

• Collaborate with multiple project teams (Product Management, Experience Design,

Dev/Engineering, & Operations) on requirements and objectives for overall project successRequired SkillsMust Haves

• 4+ years experience utilizing the ServiceNow Automation Testing Framework (ATF)
• 4+ years experience in end-to-end testing on ServiceNow modules specifically ITSM & HRSD
• 3+ years experience in Developing end-to-end test plans\suites for all facets of software

testing, including UI, API automation, User Acceptance Testing (UAT), Load & Stress testing,

and Regression & Sanity testing

• Thorough understanding of testing practices (black-box testing, risk-based testing, system

testing, regression testing, exploratory testing, performance testing, etc.)

• Working knowledge of test methodologies, processes, and toolsets (Selenium Grid, Appium,

Postman, Test management tool: TestRail, Test issue tracking: JIRA,

• Understanding of continuous integration (CI) and continuous delivery (CD) practices (GitLab)
• Experience with testing on services and applications running in AWS
• Experience taking projects from initial spec/requirements through design and implementation,

testing and debugging, documentation, and installation in an Agile environment

• Strong written and verbal communication skills at building and strengthening relationships

across multiple functions to drive quality through cohesive, tactical, proper testing processes

• Knowledge test status & metrics reporting, creating executive-level reports via dashboards

and the ability to convey the data in a clear and concise mannerExtra Points

• Experience with one or more of the following programming languages: Python, Java,

Javascript and/or C#Qualifications

• Bachelor’s or Master’s degree in Computer Science, related technical discipline or equivalent

Experience

• 6+ years of Software Quality Assurance engineering experience with focus areas on

Functional, Automation, Performance and/or DevOps

• 3+ years of hands-on experience in desktop & mobile development, execution, and

maintenance in test automation, performance testing, and DevOps testing on multiple

browsers, platforms

• 2+ years of hands-on experience in API automation
• Self-starter with an eagerness to constantly learn and share technical knowledge with team

members; Staying current on new technologies and how they integrate with our current &

future objectives

• Strong sense of ownership/‘can do’ attitude and high attention to detail
• Experience working on a distributed global team
• Ability to dive into difficult problems and deliver results on time and per specifications
• Demonstrate a high level of creativity and problem solving

About Electronic Arts We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.