Field Services Engineer

Role: Field Services Engineer

Job Type: Permanent

Location: Southampton, Portsmouth, Waterlooville, Bristol ( Onsite )

Ready to leverage your knowledge in Active Directory, Group Policy, File permissions and DHCP?

Are you passionate about troubleshooting/repairing desktop and laptop hardware in the field?

We have an exciting role for you as a Field Services Engineer!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

• Gain access to endless learning opportunities.
• Build and maintain a team of high-performing individuals.
• Build strong relationships with a diverse range of stakeholders.

The Role

As a Field Services Engineer , you will play a key role in troubleshooting, installing, upgrading the hardware and software devices. You will be responsible for ensuring that everything works smoothly, engineering designs are properly followed, and a strong customer support is provided.

Key responsibilities:

• Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions.
• Set up and troubleshoot Multi Factor Authentication. Set up and manage network printers.
• Build, Image and reimage Laptop and Desktop.
• Collaborate with other IT teams as appropriate to ensure problem resolution is obtained and, if necessary, identify the root cause.
• Recommend and/or perform upgrades on systems and Support VPN connections.
• Ticket work according to ITIL / Service now.
• Provide time / resource estimates for assigned tasks - including time tracking activities.
• Provide primary support to executive users and key stake holders.
• Ensure configuration and inventory management database entries are complete and accurate.
• Raise purchasing requirements and obtain quotes for hardware / software.
• Rack equipment into comms cabinets and Document SOP.

Your Profile

Key skills/knowledge/experience:

• Flexibility to travel as needed.
• Ready to work in 24*7 environment and remain rotational on-call during off hours/weekends.
• Ability to walk long distances across large facilities, with a valid driver’s license and reliable transportation.
• Excellent interpersonal skills to support both technical and non-technical personnel at all levels/training skills with a can do attitude.
• Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area.
• Understanding of basic networking concepts, VLAN / VoIP.
• Strong Break / Fix skills, Desktops, Workstations, Notebooks, and Dell tablets.
• Excellent knowledge of Microsoft Office skills (Outlook, Excel, Word, and PowerPoint).
• Excellent written, verbal communication skills and time management.
• Self-motivated with the ability to work independently with minimal supervision. Detail and process oriented, chair meetings, presentation skills.
• Previous experience in project delivery and willingness to learn.
• Experience with Active Directory, Group Policy, File permissions, DHCP.
• Experience supporting at least some of the following technologies O365, MS Teams, OneDrive, Zoom, Antivirus software, BitLocker, SSO, password manager.
• Experience supporting Windows 10/11, MacOS, Android, iOS.
• Ability to troubleshoot computer hardware and peripherals on site and remote – using such tools as Quick Assist and Remote Desktop Connection.
• Ability to update drivers, BIOS.
• Ability to identify potential escalations and proactively alerts management as needed.

Good to have:

• A few years of clinical exposure (such as Hospital or Laboratory support or working for Healthcare / Medical domain in general.
• Knowledge of Dicom, HL7.
• Any previous IT Service Desk Support.
• ITIL Foundation v3/4 understanding.

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.

If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at ansah.steve@tcs.com with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.