Commercial Insurance Claims Adjuster

Job Description

Do you have cross line of business experience or experience gained within a Commercial Insurance Claims team?

If you wish to grow your skills and expertise within one of the largest commercial insurers in the world, then we would love to hear from you!

Following business growth, we have a Commercial Insurance Claims Adjuster opportunities in Birmingham.

You will manage a portfolio of claims across multiple line of businesses including coverage analysis, investigation, evaluation of policy liability, legal liability (where appropriate) and quantum.

Key Responsibilities

• Manage a portfolio of claims across multiple lines of business, including coverage analysis, investigation, evaluation of policy liability, legal liability (where appropriate), and quantum.
• Deliver customer-focused outcomes by ensuring claims are handled efficiently and empathetically, maintaining high service standards.
• Work collaboratively with internal teams (including Underwriting), and third-party service providers to ensure claims service standards are met and customer expectations are exceeded.
• Maintain accurate and timely records in line with company standards and regulatory requirements.
• Represent the company professionally in all interactions with clients, brokers, and other stakeholders.
• Support continuous improvement by providing feedback and contributing to projects and initiatives aimed at enhancing the claims process and customer experience.

Qualifications

• Solid technical claims handling experience, ideally across multiple lines of business.
• Demonstrated experience in delivering excellent customer service within a claims environment.
• Practical and common-sense approach to resolving claims and customer issues.
• Sound understanding of the insurance/reinsurance market (preferred).
• Ability to work collaboratively within a team and with external partners.
• Strong communication and interpersonal skills, with the ability to build and maintain client relationships.
• Previous experience in a claims handling or adjusting role; cross line of business experience is advantageous.

We offer in return!

Competitive salary & pension scheme, discretionary bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.

Employee resource groups, Networking, mentoring & development opportunities, 1-day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program

INTEGRITY. CLIENT FOCUS. RESPECT. EXCELLENCE. TEAMWORK

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb, we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

About Us

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.