Key Account Director

This role is for one of the Weekday's clients Min Experience: 12 years

Location: Thiruvananthapuram, Kochi

JobType: full-time

The Key Account Director (KAD) oversees strategic client partnerships within the U.S. market. This position holds direct responsibility for revenue, cultivates executive-level relationships, and fosters account expansion through trusted collaboration, business acumen, and effective teamwork with delivery teams.

Requirements Primary Responsibilities

• Serve as the senior point of contact to manage and expand relationships with designated key clients
• Formulate and implement account strategies aimed at meeting an annual revenue goal of USD 3-5 million across the client portfolio
• Identify and capitalize on opportunities for cross-selling and up-selling aligned with client requirements
• Collaborate closely with Delivery Directors, project managers, and technical teams to ensure client satisfaction and strategic alignment
• Act as the primary escalation contact for issues, resolving them efficiently and effectively
• Lead Executive Business Reviews (EBRs) and conduct regular client check-ins
• Monitor market trends and deliver valuable insights to clients and InApp leadership
• Negotiate contract renewals, agreements, and commercial terms
• Provide senior management with reports on account performance, pipeline status, and forecasts
• Work alongside sales and marketing teams to strengthen and expand the company's presence within client organizations

Essential Qualifications

• Bachelor's or Master's degree in IT, Computer Science, Engineering, or a related field, or equivalent professional experience. An MBA is preferable but not mandatory
• Over 12 years of experience in IT services or consulting, including a minimum of 5 years in enterprise account management or strategic sales
• Proven track record of achieving or surpassing multi-million-dollar revenue objectives
• Excellent communication skills, with the ability to influence and establish relationships at an executive level
• Experience managing major accounts within sectors such as manufacturing, construction, financial services, or technology
• Familiarity with IT service offerings, including custom software development, cloud services, digital transformation, and AI/data solutions
• Strong analytical and strategic capabilities, able to manage detailed tasks while maintaining focus on overall business goals
• Comfortable working within cross-cultural teams in a global environment
• Willingness to travel domestically and internationally, approximately 20-30% of the time

Skills Account Management

Stakeholder Management