Senior UX Researcher

The Senior UX Researcher (Program & Practice focus), is a full-stack researcher whose purview spans strategic research, cross-portfolio insights, and the systems that support a mature research organization. In this role, you will conduct mixed-methods research, identify trends across the product portfolio, and analyze participant and recruiting patterns to drive improvements in research quality, standards, and user access. You will act as a force multiplier for the team—enabling consistency, efficiency, and strategic alignment across all research functions.

This role is based in Raleigh, NC and no relocation will be given.

What You Will Do

• Design and conduct research studies, analyze study data, and communicate complex research findings through compelling storytelling to align stakeholders on actionable insights that influence product roadmaps and business strategy.
• Lead strategic initiatives to modernize the research lifecycle. Identify and pilot new methodologies (e.g., automated UX testing) in high-impact areas, creating the scalable playbooks and frameworks for enterprise-wide rollout.
• Partner with embedded UX researchers to architect a longitudinal research strategy; establishing the standardized plans and protocols needed to turn recurring user feedback into a cohesive, long-term evidence base for product strategy.
• Strategically oversee participant governance and panel health; analyzing database trends to identify knowledge gaps, reach underrepresented segments, and ensure all recruitment and data practices remain ethical, unbiased, and compliant with global privacy standards.
• Evaluate and pilot AI-driven solutions to scale qualitative analysis and streamline operational workflows, ensuring all implementations are ethical, responsible, and enhance the depth of human insights.
• Nurture strategic partnerships with Marketing, Sales, and Support to maintain sustainable access to diverse user groups and align disparate user data into a cohesive customer journey.

What You Will Bring

• Ability to work Hybrid on a weekly basis in the Raleigh, NC office.
• Expertise in leading end-to-end evaluative and generative studies that deliver actionable insights within tight product cycles.
• Ability to pilot, refine, and document new research methodologies and "playbooks" to scale best practices that work across diverse product portfolios rather than in silos.
• The ability to treat the participant database as a core product by monitoring health metrics, identifying representation gaps, and proactively designing recruitment strategies to reach underrepresented or emerging user segments.
• Exceptional collaboration skills with the ability to build cross-functional partnerships.
• Ability to influence without authority and communicate with clarity at multiple altitudes.

What You Will Need

• Bachelor's degree or higher in a relevant field (such as HCI, Human Factors, Psychology, or Organizational Management) and 5+ years of demonstrable experience in UX Research within a technical environment.
• Proven track record of navigating complex situations and projects successfully
• Adaptable to changing conditions and unexpected obstacles, modifying work methods in response to new information to accomplish organizational goals

The salary range for this position is $118,600.00 - $195,680.00. Actual offer will be based on your qualifications.

Pay Transparency Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.

About Red Hat Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Inclusion at Red Hat Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO) Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.